Experience Specialist - Perinatal Services - Part Time

Why UnityPoint Health

Commitment to our Team Were proud to be recognized as a Top 150 Place to Work in Healthcare by Beckers Healthcare several years in a row for our commitment to our team members.

Culture At UnityPoint Health you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and an unwavering belief in doing whats right for the people we serve.

Benefits Our competitive Total Rewards program offers benefits options that align with your needs and priorities no matter what life stage youre in.

• Caring is what we do and it starts with our team members: expect paid time off parental leave 401K matching and an employee recognition program as we support you both personally and professionally.
• You can only give your best when you feel your best and we help you live well with dental and health insurance paid holidays short and longterm disability and more. We even offer pet insurance for your fourlegged family members to give you peace of mind.
• We strive to make things easier and more personal in health care to set us apart from the rest and you can experience that commitment through early access to earned wages with Daily Pay a tuition reimbursement program designed to help you further your career and adoption assistance to help you grow your family in the way that works for you.

Diversity Equity and Inclusion Commitment At UnityPoint Health we honor the ways people are unique and embrace what brings us together. Our collective goal is to champion a culture of belonging where everyone feels valued and respected.

Development We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.

Community Involvement Be an essential part of our core purposeto improve the health of the people and communities we serve.

Greets patients and visitors determines their needs and directs them in a pleasant and professional manner. Answers the telephone takes messages schedules appointments and receives payments and issues receipts. Obtains and enters accurate demographic and insurance information. Performs other tasks as requested both clerical and administrative.

Greets patients and visitors and obtains accurate information and signatures for office records

Obtain signatures on all forms pertinent to the patients current visit from the patient or family member who has authority to sign on behalf of the patient.
Photocopy & scan insurance cards and drivers licenses.
Adhere to all confidentiality policies and procedures.

Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner.

Retrieves files photocopies or scans medical correspondence reports and miscellaneous items as requested.

Collects payments issues receipts and reconciles daily accounts receivable activity to prepare for daily deposits.

Demonstrates initiatives to improve quality and customer service by striving to exceed customer expectations.

Integrates and demonstrates FOCUS values and Expectations for Personal and Service Excellence to guide professional behaviors while adhering to the policies and procedures of UPHDM. Balance team and individual responsibilities; be open and objective to others views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.

Open and / or closes the clinic following specific guidelines of the individual clinic.

Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate.

Perform functions other than described due to extenuating circumstances.

Other duties as assigned.

Education: High school graduate or equivalent.

Experience: Previous experience in a medical setting desirable. Working knowledge of medical terminology and third party payer is helpful. Typing skills 40wpm or keyboard equivalent. Accurate data entry and spelling accuracy required. Previous customer service experience desirable.

License(s)/Certification(s): Prefer Patient Access Certificate and Medical Terminology.

Knowledge/Skills/Abilities: Writes reads comprehends and speaks fluent English. Multicultural sensitivity. Microsoft Office basic computer skills. Customer/patient focused. Critical thinking skills using independent judgment in making decisions. Must be able to multitask and stay on track with completing job functions in a very busy work environment with multiple distractions. Ability to adapt to frequent changes in insurance plans hospital and departmental procedures job functions and new technology.