Account Manager Michigan

Position Summary

This position is a member of the Nufactor Specialty Pharmacy Team. The role of the Account Manager is to generate quality revenue in the form of qualified new patient starts.

Essential Functions and Duties

• Promoting and selling Nufactor Specialty Pharmacy service offering to referring entities primarily in the physician office setting.
• Generate patient referrals for the purpose of generating positive revenues for any Nufactor product offerings primarily immune globulin and infliximab therapies.
• Conducts sales presentations and meetings in physician offices.
• Develops and implements territory strategies in conjunction with RVP of Sales and other team members.
• Act as a liaison between healthcare provider and Nufactor to improve expedite and facilitate patient safety and quality of care.
• Maintains up to date territory workbook.
• Effectively manages all internal and external communications.
• Maintain and enhance existing business relationships while identifying and developing new business opportunities for Nufactor or FFF Enterprises Inc.
• Attends local regional and national events and tradeshows as assigned.
• Collaborates with the FFF Representative in territory as appropriate.
• Gathers and disseminates new industry intelligence to the team.
• Continuously strive to improve processes service quality to internal and external customers.
• Adheres specifically to all company policies and procedures Federal and State regulations and laws.
• Displays dedication to position responsibilities and achieve assigned goals and objectives.
• Represents the Company in a professional manner and appearance at all times.
• Understands and carries out the Companys purpose and its organizational values.
• Displays enthusiasm and dedication to learning how to be more effective on the job and share knowledge with others.
• Works effectively with coworkers internal and external customers and others by sharing ideas in a constructive and positive manner; listens to and objectively consider ideas and suggestions from others; keeps commitments; keeps others informed of work progress timetables and issues; addresses problems and issues constructively to find mutually acceptable and practical business solutions; addresses others by name title or other respectful identifier and; respects the diversity of our work force in actions words and deeds.
• Complies with the policies and procedures stated in the Injury and Illness Prevention Program by always working in a safe manner and immediately reporting any injury safety hazard or program violation.
• Ensures conduct is consistent with all Compliance Program Policies and procedures when engaging in any activity on behalf of the company. Immediately report any concerns or violations.
• Other duties as assigned.

Education Knowledge Skills and Experience

Required Education:

High School diploma or equivalent; Bachelors Degree preferred.

Required Knowledge:

Excellent understanding of chronic health challenges such as Primary Immune Deficiency Chronic Inflammatory Demyeliating Polyneuropathy and all other disease states treated with IG including Hemophilia.

Preferred Knowledge:

Excellent understanding of chronic health challenges in conditions Nufactor product offering treats.

Required Experience:

Must have at least five 5 years experience in relative health care industry including management sales clinic services or customer service Preferred Experience:

Three 3 to five 5 years experience in similar chronic disorders is preferred.

Required Skills:

Must have strong organizational skills

Must have a detail orientation and the proven ability to prioritize work

Must have effective verbal and written communication skills

Must have the ability to work with limited supervision and as part of a team

Sound decisionmaking abilities

Routinely interacts with referring physicians nurses case managers hospitals discharge planners and manufacturer representatives.

Ability to understand case manager/insurer/patient dynamic and effectively pull through business in complex referral situations.

Must be extremely customer focused and portray a can do approach to problem solving.

It is critical that this individual has the ability to handle sensitive situations and information and maintain appropriate professionalism and confidentiality at all times.

Ability to juggle multiple tasks and projects simultaneously and rearrange priorities as needed.

Must employ excellent judgment and professionalism at all times.

Physical requirements

Vision hearing speech movements requiring the use of wrists hands and/or fingers. Must have the ability to view a computer screen for long periods and the ability to sit for extended periods. Must have the ability to work the hours and days required to complete the essential functions of the position as scheduled. Must have the ability to lift and maneuver items of at least 20 lbs. Must have the ability to travel up to 50 of the time. Working condition include normal office setting.

Mental Demands

Learning thinking concentration and the ability to work under pressure particularly during busy times. Must be able to pay close attention to detail and be able to work as a member of a team to ensure excellent customer service. Must have the ability to interact effectively with coworkers and customers and exercise selfcontrol and diplomacy in customer and employee relations situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Must be proactive in finding solutions

Direct Reports

None

EEO/AAP Statement

FFF Enterprises/NuFactor is an equal opportunity employer to all and prohibits discrimination and harassment based on the following characteristics: race color caste religion religious creed (including religious dress and grooming practices) national origin ancestry citizenship physical or mental disability medical condition (including cancer and genetic conditions) genetic information marital status sex (including pregnancy childbirth breastfeeding or related medical conditions) gender gender identity gender expression age 40 years and over) sexual orientation veteran or military status medical leave or other types of protected leave (requesting or approved for leave under the Family and Medical Leave Act or any state protected leaves) domestic violence victim status political affiliation reproductive health decisionmaking and any other characteristic protected by state or federal antidiscrimination law covering employment. These categories are defined according to Government Code section 12920. The Company prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.