Guest Services Representative - AC Hotel Columbus Downtown - 15 Free Parking
Guest Services Representative - AC Hotel Columbus Downtown - 15 Free Parking
Posted on :
16-03-2025
Employer Active
1 Vacancy
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Job Description
We are looking for people that have a passion to serve others! Your role is key to the overall experience the guest will have. Your keen sense of being proactive responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and a high sense of responsibility this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.Role Responsibilities:As a Guest Service Representative you have the responsibility of giving our guests the best hospitality experience they can have by:Assisting guests efficiently courteously and professionally alwaysMaintain a high level of service and hospitalityPromptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely mannerPost guest charges collect payments and follow all cash handling procedures as required by ConcordHandle guest mail and messages with respect to privacy and professionalismBe knowledgeable of the hotel brand and various programs (travel programs special offers)Be a great communicator to various departments and management on guest comments and concernsRespond quickly to incoming calls lobby visitors and team members needing front desk assistanceHave full knowledge of hotel safety and emergency procedures
Benefits FullTime AssociatesVarious levels of medical plans prescription discounts and dental/vision.Paid Time Off Accrual401K Retirement with Company contributionPet Insurance7 paid HolidaysVerizon Wireless Discount save up to 18 off your billing a month with our partnership with VerizonPaid Maternity LeavePaid Paternity Leave
Why ConcordConcords foundation is our 5 Key Cornerstones: Quality Integrity Community Profitability and our newest having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on our property to stay engaged with our associates and show you we care about you.Required Experience:
Unclear Seniority
Employment Type
Full-Time
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