Software Application Support Specialist
Software Application Support Specialist
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4-5years
1 - 1
1 Vacancy
Job Description
- A minimum 3year tertiary qualification from an accredited university either in Commerce or Computer Sciences or Industrial Engineering.
- At least 3 years Application Support experience covering infrastructure and operational aspects.
- Experience using IT Service Management ticketing systems (JIRA Service Management preferred)
- Intermediatetoadvanced SQL expertise including (Stored Procedures queries triggers jobs and general database management skills). Understanding SQL replication would be a plus.
- Excellent written and verbal communication skills at all levels of the business with technical and nontechnical staff
- A desire to provide excellent customer service
- Strong problem solving and analytical skills
- Experience of supporting and maintaining production systems in a customerfacing support environment
- Ability to organise own workload and handle a number of tasks simultaneously
- Experience of database systems reporting and query tools
- Demonstrable level of technical aptitude
Duties would include:
- Providing application support to users Answer resolve and log inbound customer calls identify issues and provide suggestions and longterm resolutions.
- Investigate and analyse system issues to determine cause of issues and appropriate corrective action.
- Design and participate in the delivery of system developments and enhancements ensuring that changes are delivered to budget timescales and specifications and that divisional quality and industry standards are met.
- Provide system knowledge and consultancy for divisional and crossdivisional projects ensuring that business process requirements are met and best practice is achieved.
- Review and recommend continuous improvement of the systems and support processes.
- Document technical information and processes for existing and newly developed functionality to provide suitable and uptodate system support.
- Maintain data quality and integrity within the system.
- Provide clear professional informative and appropriate communication with colleagues customers and suppliers.
- Carry out system maintenance tasks and processes to agreed schedules.
SQL, ticketing systems, Jira
Employment Type
Full Time
