Channel Application Specialist
Channel Application Specialist
Posted on :
04-04-2025
Employer Active
1 Vacancy
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Job Description
To maintain service and application stability availability and reliability through the facilitation of the various Service Management processes and associated activities which include providing level two technical support coupled with business or domain knowledge to ensure continued and quality service across geographies.
Qualifications :
- Bachelors Degree in Information Technology
Additional Information :
Experience:
- 35 years: Proven experience in application of service management processes and frameworks.
- Experience in providing level 2 technical support to an area of the business.
Key Responsibilities:
- Identify and support activities necessary to ensure a smooth transition onto new functions and applications ensuring application
stability availability and reliability as well as ensuring internal and external standards and requirements are met e.g. audit and
data management standards nonfunctional requirements good practice legislation and risk. - Manage Level 2 incidents to a satisfactory resolution by means of facilitating investigations conducting and determining root
cause analyses on identified incidents elated to major incidents and stability trends of services identifying and making
recommendations for incremental improvement by engaging with the teams and drive remediation to ensure the
problem is resolved. - Perform minor application configuration changes led by the portfolio Software Engineers as and when required to ensure service
stability availability and reliability and to operationally manage vendor relationships services and associated service level
agreements. - Support the assigned incident management lead during any major incident as defined by the major incident management
framework ensuring that all efforts related to major incident are communicated and that the technical teams and the business are
aligned with respect to the incident at hand. - Capture all relevant servicerelated information using the relevant service management tools enabling reporting which is both
accurate and reliable documenting information pertaining to multiple applications in a centralised location.
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Checking Things
- Developing Expertise
- Documenting Facts
Technical Competencies:
- Application Knowledge for Support
- Data Analysis and Inference
- Risk Management
- Stakeholder Management (IT)
- Trouble Shooting
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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