Field Applications Engineer
Field Applications Engineer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Function as the key technical expert for customers and sales channel. Focus on increasing both the quantity and quality of our SEMI sales to customers through technical expertise and assistance in current sales efforts as well as innovation for new product development.
Responsible for the timely and accurate completion of tasks in several areas of applications engineering:
- Provide presale and postsale technical support to manage customized burnin sockets for the semiconductor industry.
- Accompany sales staff on visits to customer sites to identify and understand customer needs.
- Qualify and Communicate product opportunities.
- Coordinate with engineering sales and marketing to thoroughly understand internal capabilities evolving product lines and company goals.
- Review customer requests to determine if standard product offerings meet form fit and function requirements or if additional customization is required.
- On a per project basis write outlines defining specific product requirements for sales to quote and for engineering and manufacturing to execute in production.
- Work with PLM to review product costs margins etc.
- Maintain and communicate understanding of technical trends driving our markets and competition as well as track customer roadmaps.
- Develop detailed specifications and application notes for new products; contribute content to technical collateral materials.
- Maintain customer files for use by global FAEs and other departments.
- Review customer complaints and issues with products in the field to help triage next course of action with internal teams.
- Educate sales staff or any other internal/external personnel about both new and existing products.
- Compliance and participation in all Smiths Interconnect EHS programs policies procedures and training requirements.
Qualifications :
- Bachelors degree in mechanical electronics or electrical engineering and/or direct professional experiences in a related background of five years required. On the job training will also be provided.
- Ability to maintain customer accounts and sensitive information with discretion and confidentiality.
- The understanding and recognition of the organizations commercial environment and positioning themselves their role and their actions in order to support the organizations commercial success.
- Possess strong written and verbal skills including public speaking and presentation.
- Requires good aptitude for mechanical design concepts and problem solving with constantly changing product functionality.
Travel : Domestic/International travel up to 50.
Security: Please State if US Citizen or permanent Resident Required: legal right to work in the US as a citizen or permanent resident (Export Controlled compliance).
Additional Information :
All your information will be kept confidential according to EEO guidelines.
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.
At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website Careers Smiths Group plc
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
