Night Manager
Posted on :
04-04-2025
Employer Active
1 Vacancy
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Job Description
As the Night Manager you will be responsible for overseeing the hotels operations during the night ensuring the safety and comfort of our guests. You will manage a small team handle guest inquiries and emergencies and ensure that all hotel standards are maintained..This role requires a proactive leader with excellent problemsolving skills and a strong commitment to customer service.
Key Responsibilities:
- Oversee the night operations of the hotel ensuring a smooth and efficient service for all guests.
- Manage and support the night staff including front desk security and housekeeping teams.
- Handle guest inquiries complaints and emergencies ensuring timely resolution and maintaining a high standard of customer service.
- Conduct nightly audits including cash handling endofday reports and preparation for the next days operations.
- Take phone booking for reservations and monitor the overnight reservations email account.
- Ensure the safety and security of the hotel and its guests by monitoring security systems and conducting regular patrols.
- Liaise with other departments to ensure seamless operations and communication.
- Uphold the hotels standards and policies ensuring compliance with health and safety regulations
Qualifications :
- Previous experience in a supervisory or management role within the hospitality industry preferably in a night shift capacity.
- Previous reservation experience as hospitality is alive 24 hours a day
- Relevant industry study Post graduate Diploma in Hospitality Management
- Valid First aid certificate
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to remain calm under pressure and handle emergency situations efficiently.
- Strong problemsolving skills and attention to detail.
- Proficiency in hotel management software and front office systems.
- Flexibility to work night shifts including weekends and public holidays.
- Valid LCQ certificate and a current holder of a Manager Licence issued with the local council
- Full drivers licence essential
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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