Vice President Operations
Vice President Operations
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Job Description
Industry: Business Process Outsourcing
Location: Vientiane Laos (Onsite)
Job Summary:
An established organization operating at the intersection of digital services and emerging AI technologies is seeking a senior executive to oversee its operations in Vientiane Laos. This executive role involves overseeing the entire business operation driving the growth of technologyenabled services and ensuring operational excellence financial performance and local engagement. The ideal candidate will have extensive experience in scaling BPO or digital operations in emerging markets with a strong focus on operational transformation and growth.
Main Responsibilities:
Business Growth
- Develop and execute a strategic growth plan for technology enabled BPO offerings driving 20 yearoveryear growth.
- Collaborate with business development teams to respond to RFPs/RFIs and shape gotomarket strategies reflecting trends in data operations.
- Lead innovation by identifying new service offerings aligned with the evolving needs of digital transformation.
Client Delivery
- Oversee delivery of client engagements ensuring excellence in project SLA attainment and client satisfaction.
- Lead and mentor delivery managers and crossfunctional teams fostering a culture of ownership innovation and accountability.
- Ensure operational scalability through process optimization automation and workforce training aligned with technology evolution.
- Serve as a senior escalation point for key client relationships ensuring responsiveness and proactive issue resolution.
Business Leadership
- Align countrylevel operations with broader company goals in collaboration with global leadership.
- Support crossfunctional initiatives including compliance process improvement (e.g. Lean/Six Sigma) and change management.
- Drive staffing workforce planning and infrastructure decisions to improve client outcomes and employee engagement.
- Develop and execute business strategies with clients and executive management.
People Leadership
- Inspire and develop a highperforming workforce focusing on continuous learning and internal mobility.
- Engage with local institutions and external stakeholders to support broader organizational initiatives.
- Maintain the companys reputation as a top employer in Laos with inclusive workplace practices and employee wellbeing initiatives.
Financials
- Own the P&L for the Laos location including revenue growth cost management budgeting and forecasting.
- Lead initiatives to improve productivity utilization and cost efficiency while maintaining high service quality.
Main Requirements
- 10 years of senior leadership experience in technologyenabled BPO operations or digitally enabled services.
- Proven experience scaling and optimizing delivery centers in Southeast Asia or emerging markets.
- Strong P&L ownership and financial acumen including budgeting and workforce planning.
- Deep understanding of operational models supporting AI workflows.
- Proven ability to manage crosscultural teams and drive employee engagement.
- Track record of building and maintaining strong client relationships including enterprise stakeholders.
Why Join our Client
- Competitive salary and performancebased bonus
- Opportunity to lead digital transformation in emerging markets
- Exposure to cuttingedge AI use cases and solutions
- Join a purposedriven team making an impact in the global digital services space
- Chance to shape the future of data services delivery in Laos
Employment Type
Full Time
