Resident Services Coordinator -
Resident Services Coordinator -
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$ 1100 - 1600
1 Vacancy
Job Description
Job Title: Resident Services Coordinator
Location: Remote (EST Time Zone)
Salary Range: up to 1600 USD
Work Schedule: Monday Friday 8:00 AM to 5:00 PM (EST)
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community for top executives founders and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and USbased businesses connecting candidates from vibrant regions like Latin America the Philippines India Pakistan Bangladesh and Africa with leading American companies. Discover a world of career possibilities with Sagan.
About the Company:
Sagan represents a growing USbased property management team that values responsiveness resident satisfaction and operational excellence. The environment is collaborative fastpaced and missiondriven with a strong focus on providing exceptional service to residents through streamlined maintenance coordination and friendly communication.
Position Overview:
The Resident Services Coordinator plays a key role in driving resident satisfaction through seamless maintenance coordination and responsive support. This position requires someone with previous experience in maintenance coordination strong phone communication skills and a genuine desire to help people. Youll be the first line of support for residents ensuring their needs are met with speed care and professionalism.
Key Responsibilities:
Maintenance Coordination:
- Serve as the primary point of contact for maintenance requests.
- Coordinate with vendors to schedule repairs inspections and preventative maintenance.
- Keep residents informed of repair timelines updates and resolutions.
- Track and document maintenance tickets and performance metrics using internal tools.
- Ensure timely invoice approvals and vendor communication.
MoveOut Coordination:
- Communicate moveout expectations and final procedures to departing residents.
- Process early termination requests and track notices.
- Ensure smooth handoffs to the Leasing and Project Coordination teams.
Lease Violations Management:
- Monitor for and track lease violations (e.g. unauthorized occupants pets).
- Issue communication and work with the team on appropriate actions or fines.
- Maintain accurate documentation for legal and operational use.
Resident Relations:
- Act as the primary contact for resident concerns requests and onboarding.
- Handle lease modification requests and general support inquiries.
- Ensure a welcoming and helpful experience for all residents.
Qualifications:
- Prior experience in maintenance coordination or property management support is required.
- Excellent verbal and written communication skills.
- Comfortable with phone support and managing multiple resident touchpoints.
- Strong organizational and multitasking abilities.
- Reliable internet connection and dedicated home workspace.
- Experience with property management software (e.g. Buildium Property Meld) is a plus.
- Proficiency with Google Workspace (Gmail Docs Sheets).
NicetoHaves:
- Bilingual in Spanish.
- Familiarity with U.S. rental housing and lease processes.
Please note: To ensure prompt processing of your application we kindly request that you submit your resume and an introductory video in English format.
Employment Type
Full Time
