Executive - Help Desk Operations
Executive - Help Desk Operations
Posted on :
04-04-2025
Employer Active
1 Vacancy
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Job Description
About the Company:
Our client specializes in the development and sales of premium residential properties and new exciting projects to be launched.
Responsibilities:
- Answer incoming calls and emails from tenants regarding facility management concerns service requests and maintenance issues.
- Answer incoming calls and emails from tenants regarding facility management concerns service requests and maintenance issues.
- Record and track all service requests in the facility management system ensuring accurate documentation. Assign and escalate requests to the appropriate maintenance teams and follow up until resolution.
- Maintain a record of all emergency contacts and service provider details for quick response.
- Ensure smooth operation of the help desk by keeping systems updated and organized.
Qualifications:
- Bachelors degree or diploma in Business Administration Facilities Management or a related field preferred.
- 2 years of experience in a customer service front desk or help desk role preferably in facility management or property management.
- Record and track all service requests in the facility management system ensuring accurate documentation.
- Assign and escalate requests to the appropriate maintenance teams and follow up until resolution.
- Provide timely updates to tenants regarding the status of their service requests.
- Knowledge of basic facility management and maintenance processes is an advantage.
- Strong communication and interpersonal skills with a customerfocused approach.
If you are interested please send your CV to or apply below.
Employment Type
Full Time
Key Skills
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