Associate Customer Success Manager
Associate Customer Success Manager
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Job Description
PERGOLUX is a rapidly growing ecommerce company in the Home & Garden sector that designs manufactures and sells pergolas. Founded in Norway PERGOLUX is constantly looking for growth opportunities and is already available in more than 15 countries in Europe Australia North America and South America.
If you have a passion for outdoor living products and a desire to work in a dedicated work environment with amazing colleagues youve come to the right place!
We make the dream possible. Be part of our dream team!
Tasks
- Handle firstlevel escalations and requests with empathy and clarity.
- Deescalate and resolve customer concerns with followup communication to ensure satisfaction.
- Contact customers proactively in the event of order delays shipping issues or concerns with delivery.
- Monitor and respond to negative online reviews (Trustpilot Google BBB etc. with thoughtful outreach.
- Collaborate closely with our Customer Service and Logistics teams to ensure seamless resolution of issues.
- Keep accurate documentation and escalate unresolved issues with proper background notes.
- Help maintain PERGOLUXs reputation by turning negative experiences into positive outcomes.
Requirements
- Fluent English communication (C1 level).
- At least 12 years of experience in a customerfacing support or success role.
- Patience empathy and the ability to remain calm and solutionoriented in tough situations.
- Confidence using communication tools and CRM platforms (training provided).
- Desire to build relationships with customers and contribute to longterm satisfaction.
Benefits
- A dynamic international work environment within a rapidly growing company offering many opportunities for personal and professional growth.
- Healthcare benefits
- Fun and engaging employee events (summer parties Christmas celebrations afterwork gatherings etc..
- Exclusive discounts on PERGOLUX products.
- Motivated and supportive colleagues who value teamwork and collaboration.
- A strong emphasis on professional development and skillbuilding opportunities.
- An employee referral program with rewards for helping us find great talent.
We look forward to receiving your application and resume!
For more exciting insights into the PERGOLUX culture visit our LinkedIn or Instagram page:
www.linkedin/company/pergolux
www.instagram/pergoluxcareer
Employment Type
Full Time
