Campus Operations Manager
Campus Operations Manager
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Job Description
About EDU
EDU is an ASXlisted company that owns and operates tertiary education businesses with a current focus on Health and Community Services fields of study. We nurture and empower people on their path towards meaningful careers by providing quality education experiences and outcomes.
EDU currently has two operating businesses with campuses in Sydney Melbourne Brisbane Perth and Adelaide:
- Australian Learning Group (ALG) VET provider for international students. Learn more about ALG.
- Ikon Institute of Australia (Ikon) HE provider for domestic and international students. Learn more about Ikon.
About the role
The Campus operations managerat EDU plays a pivotal role in leading a team of Student Experience Advisors to deliver exceptional student experiences. This role involves managing campus operations ensuring smooth functioning and enhancing student engagement from orientation to graduation.
Join us and be part of a dynamic team where your expertise and passion contribute to shaping an enriching learning environment for students.
About you
As a prospective candidate you bring a wealth of experience and passion for student services. With a strong background in campus operations you thrive on collaborating with diverse stakeholders to deliver exceptional service.
You have commendable communication and interpersonal skills and you are comfortable working in a dynamic environment with individuals from diverse backgrounds.
Why join us
- Paid birthday leave
- Training and development opportunities
- Reward and recognition
- Breakfast supplies on campus
- Yearround engagement events
- Fun and diverse working environment
- CBD location and easy access to public transport
Key Responsibilities
- Lead and support Student Experience Advisors to deliver exceptional student service.
- Manage campus operations including facilities equipment and service providers.
- Ensure student service standards are met and report performance.
- Organise student and staff events in collaboration with relevant teams.
- Implement strategies to enhance student engagement and retention.
- Manage informal complaints and continuous improvement processes.
- Coordinate campus operations including opening closing and event support.
- Conduct performance reviews and support the professional development of team members.
Education Experience and Skills
- Diploma or higher preferred.
- Demonstrated experience in managing CRM tools preferred (Zendesk or other)
- 2 years in a higher education or training organisation.
- Experience with student services for international students under regulatory frameworks.
- Proficient in databases (e.g. CRM Student Management Systems PRISMS) and customer service software (e.g. Zendesk).
- Excellent communication and influencing skills.
- Developing leadership and management skills.
- Positive energetic attitude and enjoys being around people.
Diversity & Inclusion
We celebrate our diversity and strive to reflect contemporary Australian society in order to better serve our students. We welcome and encourage applications from Aboriginal and Torres Strait Islander people culturally and linguistically diverse people people with disabilities sexually and gender diverse people people with lived experience of adversity and from people of all ages.
Next steps
- Please apply online or send your resume and a covering letter summarising your relevant skills and experience to
- We are only able to consider applicants with the right to live and work in Australia
- Only shortlisted candidates will be notified of the outcome of their application
Required Experience:
Manager
Employment Type
Full-Time
