Customer Service Specialist - Dental Receptionist
Customer Service Specialist - Dental Receptionist
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Job Description
All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).
Working Title:
Customer Service Specialist Dental ReceptionistInstitution:
Rochester Community and Technical CollegeClassification Title:
Bargaining Unit / Union:
206: AFSCME Clerical and OfficeCity:
RochesterFLSA:
Non Job ExemptFull Time / Part Time:
Part timeEmployment Condition:
Classified Seasonal (Seasonal)Salary Range:
$20.02 $28.79Job Description:
The position exists to support clinic operations by 1)providing client support services; 2)maintaining clinic office procedures and processes; 3 managing patient and financial records.
Principle Responsibilities and Results
Schedule patientappointment in the Dental Clinic.
Send appointment reminders to patients.
Greet patients and attend to patient needsprior to their appointment.
Assist withpatient appointment records and paperwork
Collect and bill fees for services.
Run account reports.
Submit dental insurance claims.
Collect andsubmit dentist timesheets.
Manage patient files and send patient radiographs to dental offices.
Maintain patient appointment records.
Implement other clinic financial record practices.
Perform other duties to ensure the smooth functioning of the dental departments including Winchester Wellness andmaintain the reputation of the organization asa viable business partner.
Conform to state system and College rules including policies procedures contracts regulations laws mandates and Standards of Excellence Expectations.
Minimum Qualifications
Human relations sufficient toassist customers and represent the College in a positive manner.
Oral and written communication sufficient toassist a variety of clients.
Knowledge of general office equipment and procedures.
Preferred Qualification
Dental record management experience.
Ability to function independently to carry out assigned tasks and duties.
Work Shift (Hours / Days of work)
Mon 7:30am5:00pm Tues 7:30am4:30pm Thurs 10:30am5:00pm
*Position will temporarily end 05/15/25 then begin again 08/20/25 for academic year.
Telework (Yes/No)
No
About
Rochester Community and Technical College (RCTC) is a comprehensive twoyear college in the Minnesota State system. RCTC offers over 70 programs in 10 pathways with both liberal arts and career/technical education academic options.
Working together to improve the state we love.
What do Minnesotas State employees have in common
A sense of purpose in their work
Connection with their coworkers and communities
Opportunities for personal and professional growth
Benefits
As an employee youll have access to one of the most affordable health insurance plans in Minnesota along with other benefits to help you and your family be well.
Your benefits may include:
Paid vacation and sick leave
12 paid holidays each year
Lowcost medical dental vision and prescription drug plans
Fertility care including IVF
Diabetes care
Dental and orthodontic care for adults and children
6 weeks paid leave for parents of newborn or newly adopted children
Pension plan that provides income when you retire (after working at least three years)
Employer paid life insurance to provide support for your family in the event of death
Shortterm and longterm disability insurance that can provide income if you are unable to work due to illness or injury
Taxfree expense accounts for health dental and dependent care
Resources that provide support and promote physical emotional social and financial wellbeing
Support to help you reach your career goals:
Training classes and professional development
Tuition reimbursement
Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information visit the Federal Student Aid website at studentaid
Employee Assistance Program (EAP) for work/life support:
A voluntary confidential program that helps employees and their families with life challenges that may impact overall health personal wellbeing or job performance
Common sources of stress can be addressed through the EAP: mental health relationship challenges (personal and work) grief and loss finances and legal issues
Daily Living/Convenience Services: Chore services home repair trip planning child/elder care
Programs resources and benefits eligibility varies based on type of employment agency funding availability union/collective bargaining agreement location and length of service with the State of Minnesota.
Other Information
Employment information for this position can be found in its collective bargaining agreement or its plan document at http://mn/mmb/employeerelations/laborrelations/Labor/.
The safety of all members of the Rochester Community and Technical College campus community is of vital concern. Resources including the current Annual Security Report are available at our Campus Safety webpage.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State is an equal opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race sex color creed religion age national origin disability protected veteran status marital status status with regard to public assistance sexual orientation gender identity gender expression or membership in a local commission as defined by law. As an affirmative action employer we actively seek and encourage applications from women minorities persons with disabilities and individuals with protected veteran status.
Benefits Information:
At Minnesota State we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays Vacation Time Sick Time six weeks of Paid Parental Leave low cost medical and dental insurance with low deductibles $250 $1500 a Pension Plan 457(b) and 403(b) retirement plans and other retirement investment options pretax medical and dental expense (with rollover option) and dependent care accounts employer paid life insurance short and long term disability as well as professional development and a tuition waiver program for employees and their dependents etc. We promote the health and wellbeing of our employees and take work/life balance seriously.
Desired Start Date:
Position End Date:
Open Date:
Close Date:
Posting Contact Name:
Josie SchneiderPosting Contact Email:
Required Experience:
Unclear Seniority
Employment Type
Part-Time
