Technical Support
Technical Support
Posted on :
16-03-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
16-03-2025
Job Description
Responsibilities:
Supports and provides Tier I (Help Desk) and Tier II (Escalation) problem identification diagnosis and resolution of problems
Provides support for the escalation and communication of status to agency management and internal customers
Observes analyzes and reports data; and when appropriate makes necessary repairs to equipment
Utilizes various engineering and scientific drawings manuals and other related documentation in the performance of assigned tasks. This position requires shift work
MANDATORY SKILLS: Must be able to work shift schedule
U.S. Citizenship
Must have an active/current Top Secret clearance with SCI eligibility.
Must be able to obtain DHS Suitability
4 years of directly relevant experience
Experience and/or familiarity with one or more of the following: M365 Call Distribution Systems Red Hat Microsoft Windows 10 11 VMware SharePoint
Experience with monitoring system health and status
Experience documenting problems and resolutions through a tracking program
Experience performing various administrative duties and provide technical assistance with the supervision of a team leader to remotely located users
Tier I experience: General troubleshooting triage or performance of specific tasks (i.e. user account creation password resets/unlocks share drive access remote software installations)
High School diploma or equivalent is required
OPTIONAL SKILLS: Experience interfacing with the following groups: software development testing integration deployment sustainment maintenance etc.
Experience working in an Agile environment
Experience with ITIL methodology
Experience and/or familiarity with one or more of the following shell scripts: Bourne C Krone Bash Perl etc.
Experience and/or familiarity with one or more of the following: TCP/IP Cisco switches and routers VLAN firewall VPN storage arrays (RAID Blades) etc.
Experience performing incident response (tiered support model) using an Incident Management System.
Tier II experience: Prioritize incidents. Perform detailed troubleshooting root cause analysis. Determine multiuser multisystem correlations.
Experience interfacing directly with customer and program management team.
Experience providing status to program management and input to customer status reports.
DoD 8570.1M Compliance at IAT Level I
Information Technology Infrastructure Library (ITIL) certification
Supports and provides Tier I (Help Desk) and Tier II (Escalation) problem identification diagnosis and resolution of problems
Provides support for the escalation and communication of status to agency management and internal customers
Observes analyzes and reports data; and when appropriate makes necessary repairs to equipment
Utilizes various engineering and scientific drawings manuals and other related documentation in the performance of assigned tasks. This position requires shift work
MANDATORY SKILLS: Must be able to work shift schedule
U.S. Citizenship
Must have an active/current Top Secret clearance with SCI eligibility.
Must be able to obtain DHS Suitability
4 years of directly relevant experience
Experience and/or familiarity with one or more of the following: M365 Call Distribution Systems Red Hat Microsoft Windows 10 11 VMware SharePoint
Experience with monitoring system health and status
Experience documenting problems and resolutions through a tracking program
Experience performing various administrative duties and provide technical assistance with the supervision of a team leader to remotely located users
Tier I experience: General troubleshooting triage or performance of specific tasks (i.e. user account creation password resets/unlocks share drive access remote software installations)
High School diploma or equivalent is required
OPTIONAL SKILLS: Experience interfacing with the following groups: software development testing integration deployment sustainment maintenance etc.
Experience working in an Agile environment
Experience with ITIL methodology
Experience and/or familiarity with one or more of the following shell scripts: Bourne C Krone Bash Perl etc.
Experience and/or familiarity with one or more of the following: TCP/IP Cisco switches and routers VLAN firewall VPN storage arrays (RAID Blades) etc.
Experience performing incident response (tiered support model) using an Incident Management System.
Tier II experience: Prioritize incidents. Perform detailed troubleshooting root cause analysis. Determine multiuser multisystem correlations.
Experience interfacing directly with customer and program management team.
Experience providing status to program management and input to customer status reports.
DoD 8570.1M Compliance at IAT Level I
Information Technology Infrastructure Library (ITIL) certification
About AvidTechnology Professionals
Avid Technology Professionals LLC (ATP) is a premiere provider of software and systems engineering and acquisition program management services for the community. ATP is actively seeking to pursue contract opportunities with other departments and agencies in the federal government in state governments and in the commercial sectors. Delivered by seasoned experts in the IT field ATP solutions adeptly address the IT concerns manifesting in both the federal and commercial sectors.
Employee Benefits
The ATP Employee Benefits package includes:
The ATP Employee Benefits package includes:
- A Supportive and Equitable Working Environment that is both Stimulating and Challenging
- Competitive Hourly Salary
- Unique Employee Success Sharing Program that allows ATP employees to Share in Companys Successes
- Automatic Approved Overtime (as long as contract permits)
- Retirement Pay 401K); 100 company paid immediately vested with ProfitSharing Component
- Company Medical Coverage Plans HMO Open Access PPO plans
- Company Dental Plan widely accepted comprehensive and flexible
- Progressive Overtime Policy
- Flexible Spending Account benefit
- Lucrative Referral Bonus Policy
- Holiday Scheduling that Coincides with Government Holidays
- Robust Professional Expenses & Training Program
- Computer Allowance
- Internet Allowance
- Short and Long Term Disability
- Life Insurance
Employment Type
Full Time
Key Skills
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