Technical Support Specialist
Technical Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Mosaic Health is a national care delivery platform focused on expanding access to comprehensive primary care
for consumers with coverage across Commercial Individual Exchange Medicare and Medicaid health plans.
The Business Units which comprise Mosaic Health are multipayer and serve nearly one million consumers
across 19 states providing them with access to high quality primary care integrated care teams personalized
navigation expanded digital access and specialized services for higherneed populations. Through Mosaic
Health health plans and employers have an even stronger care provider partner that delivers affordability and
superior experiences for their members and employees including valuebased primary care capacity
integrated with digital patient engagement and navigation. Each of the companies within Mosaic Health
provide unique offerings that together promise to improve individuals health and wellbeing while helping
care providers deliver higher quality care. For more information please visit or
follow Mosaic Health on LinkedIn.
The Technical Support Specialist will represent the apree Health Business Unit and is responsible for providing
frontline IT support to endusers by diagnosing troubleshooting and resolving hardware software and
network issues. This role ensures smooth IT operations by assisting employees with technical concerns
maintaining IT systems and escalating complex issues to higherlevel support teams.
The Technical Support Specialist works closely with IT service desk network and systems teams to provide
exceptional customer service and maintain system uptime. This position requires strong problemsolving
communication and technical skills to support endusers in a fastpaced enterprise environment.
Responsibilities
Provide firstlevel and secondlevel technical support for hardware software and networkrelated
issues.
Diagnose and troubleshoot PCs laptops printers mobile devices and other peripherals.
Support Windows and Mac operating systems including installation updates and security patches.
Assist with Active Directory (AD) administration including user account setup password resets and
access control.
Troubleshoot network connectivity issues including WiFi VPN and LAN/WAN connections.
Support Microsoft 365 applications (Outlook Teams OneDrive SharePoint etc..
Assist with software installations updates and licensing management.
Document technical issues troubleshooting steps and solutions in the IT ticketing system.
Work closely with Service Desk and IT support teams to escalate and resolve critical issues.
Provide technical training and guidance to endusers to improve selfservice capabilities.
Assist in IT asset management tracking hardware inventory and equipment assignments.
Participate in IT projects including system upgrades rollouts and migrations.
Ensure compliance with IT security policies HIPAA and company standards.
Stay updated with emerging technologies and best practices in IT support.
Demonstrate excellent guest service to internal team members and patients.
Perform other related duties as assigned.
Demonstrate excellent guest service to internal team members and patients.
Perform other related duties as assigned.
Qualifications
Associates or Bachelors degree in Information Technology Computer Science or a related field (or
equivalent experience).
2 years of experience in IT support help desk or technical support roles.
Strong knowledge of Windows and macOS operating systems.
Experience with Active Directory (AD) Group Policy and user management.
Familiarity with ticketing systems (ServiceNow Zendesk or similar).
Basic networking knowledge (IP addressing DNS DHCP VPN troubleshooting).
Experience supporting Microsoft 365 applications and troubleshooting common issues.
Strong troubleshooting and problemsolving skills with a customerfirst mindset.
Certifications preferred: CompTIA A ITIL Foundation Microsoft Certified: Modern Desktop
Administrator.
Ability to work independently in a fastpaced crossfunctional environment.
A commitment to providing excellent service to internal team members and patients.
High level of professionalism and integrity in all interactions.
Ability to work independently in a fastpaced crossfunctional environment.
Physical Demands
Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force
frequently or constantly to lift carry push pull or otherwise move objects. Repetitive motion.
Substantial movements (motions) of the wrists hands and/or fingers. The worker must have close
visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing;
viewing a computer terminal; extensive reading. Ability to lift to 15 lbs. independently not to exceed
50 lbs. without help.
Equal Employment Opportunity
Mosaic Health is an Equal Employment Opportunity employer and all qualified applicants will receive
consideration for employment without regard to age citizenship status color creed disability
ethnicity genetic information gender (including gender identity and gender expression) marital
status national origin race religion sex sexual orientation veteran status or any other status or
condition protected by applicable federal state or local laws.
If you require an accommodation for the application or interview process please let us know and we
will work with you to meet your needs. Please contact for assistance.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
