Associate Technical Support Engineer Intern
Associate Technical Support Engineer Intern
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Job Description
About the job
The Red Hat Experience Engineering (XE) team is looking for an Associate Technical Support Engineer intern to join us in Raleigh to support XEs mission to amplify the value of Red Hat solutions by delivering an exceptional experience throughout the user journey. In this role you will partner with advise and support enterprise customers by demonstrating the value of Red Hats products and solutions to meet their business needs. As an Associate Technical Support Engineer you will learn about our products and work with Red Hatters to support our customers across the globe.
What you will do
Learn how our products work from a customer perspective
Learn to administer our products in enterprise environments
Provide technical support to our enterprise customers 24 hours a day every day of the week which will require you to work in different shifts periodically
Troubleshoot our products to diagnose customer issues
Collaborate with other associates to develop solutions for customers
Document customer cases clearly and concisely
Keep customers updated on case status and participate in case review calls
Contribute to Red Hats knowledgebase to share solutions and recommended practices
What you will bring
Prior customer service or technical support experience
Prior Linux administration experience
Clear written and verbal communication skills
The following are a plus
Prior experience supporting Linux or UNIX in enterprise environments
Prior experience working with the Linux kernel and networking
Scripting or programming experience
Interest in obtaining a Red Hat Certified System Administration (RHCSA) or Red Hat Certified Engineer (RHCE) certification
Experience with the KnowledgeCentered Service (KCS) methodology
Red Hat provides a flexible work environment including the opportunity to work remotely in the office or a mix of both. We do not expect you to check off all of these areas to join our team and prefer to provide you opportunities to grow your skills.
About Red Hat
Red Hat is the worlds leading provider of enterprise open source software solutions using a communitypowered approach to deliver highperforming Linux cloud container and Kubernetes technologies. Spread across 40 countries our associates work flexibly across work environments from inoffice to officeflex to fully remote depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas no matter their title or tenure. Were a leader in open source because of our open and inclusive environment. We hire creative passionate people ready to contribute their ideas help solve complex problems and make an impact.
Diversity Equity & Inclusion at Red Hat
Red Hats culture is built on the open source principles of transparency collaboration and inclusion where the best ideas can come from anywhere and anyone. When this is realized it empowers people from diverse backgrounds perspectives and experiences to come together to share ideas challenge the status quo and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access and that all voices are not only heard but also celebrated. We hope you will join our celebration and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race color religion sex sexual orientation gender identity national origin ancestry citizenship age veteran status genetic information physical or mental disability medical condition marital status or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for and will not pay any fees commissions or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application email . General inquiries such as those regarding the status of a job application will not receive a reply.
Required Experience:
IC
Employment Type
Intern
