Enterprise Technical Support Engineer (PST or MST)

We are seeking an Enterprise Support Engineer with strong Insurance industry expertise to join our team.
This role is critical in providing exceptional technical support to our enterprise and insurance clientele serving as a dedicated technical liaison. You will collaborate closely with teams across Solution Engineering Sales Product and Engineering to deliver an outstanding white-glove support experience for high-value customers.
A key focus will be supporting custom-built solutions and ensuring that our Insurance vertical receives
domain-aware guidance insights and technical troubleshooting.  Key Relationships Internal Solutions Engineering Sales Customer Success Product Engineering & Technology (PET) Commercial
Systems and Marketing

Key Responsibilities

• Manage support cases raised by enterprise and insurance customers with a strong focus on their unique needs and workflows.
• Act as the primary technical point of contact for our Insurance Vertical ensuring excellent support delivery.
• Create and curate reports utilizing the Betterview platform when necessary.
• Support and monitor the Impact Response Dashboard especially for insurance-driven use cases.
• Assist with escalated cases triaging and resolving complex technical challenges. Develop video written and blog content that improves onboarding and product adoption especially for insurance clients.
• Review and improve documentation with a lens on insurance-specific use cases.
• Lead premium support engagements with enterprise and insurance customers.
• Offer technical mentorship and direction to other support team members.
• Ensure SLA compliance across all assigned cases.
• Meet individual KPIs.
• Assist with onboarding and training of new Technical Support Engineers.
• Contribute to cross-functional collaboration to improve proactive support offerings.
• Escalate complex bugs in custom code and integrations particularly for insurance workflows.
• Continue developing technical skills and sharing knowledge with the wider team.

Qualifications :

Key Requirements

• 5 Years experience in a Technical Support role for business-critical technical product.
• 2 years working with or supporting Insurance customers or within the insurance industry.
• Experience with GIS/CAD platforms like Esri Suite AutoDesk.
• Exposure to 3D imagery tools (ArcGIS ProCesium Unity Unreal Engine).
• Strong API troubleshooting and custom integration experience.
• Familiarity with remote sensing photogrammetry and aerial imagery applications.
• Programming skills in Python JavaScript or related technologies preferred.

Education

• Bachelors degree in a field related to GIS Data Science Computer Science Engineering

Additional Information :

Why youll love working at Nearmap:

We move fast and work smart; often wearing multiple hats. Were proud of our inclusive supportive culture and maintain a safe environment where everyone feels a sense of belonging and can be themselves.

In addition to your annual leave Nearmap offers:

• 4 extra YOU days off each yeartake a break no questions asked!
• Company-sponsored volunteering days to give back.
• Generous parental leave policies for growing families.
• Access to LinkedIn Learning for continuous growth.
• Discounted Health Insurance plans.
• Monthly technology allowance.
• Annual flu vaccinations and skin checks.
• Hybrid flexibility
• A Nearmap subscription (naturally!).

At Nearmap you can chart your own career path and see where our journey together might take you. With complex and fascinating work to challenge and inspire you you might be surprised by the opportunities you discover. Weve got so much more to sharecome and explore with us!

Nearmap does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Nearmap employee location or address. Nearmap is not responsible for any fees related to unsolicited resumes.

Remote Work :

Yes

Employment Type :

Full-time