Customer Enablement Architect
Customer Enablement Architect
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Job Description
FEQ126R236
The Databricks Customer Enablement team is on a mission to upskill Data and AI professionals in our customer organizations to use Databricks and accelerate customer success and outcomes.
We are looking for a Customer Enablement Specialist to be based in Germany or Switzerland and support our EMEA Central customers. You will work with multiple teams including Sales Field Engineering and Professional Services account teams to support our customers success through positioning onboarding and ongoing training opportunities.
Balancing a combination of free and paid training offerings to the customer you will be solutions oriented and support training bookings and revenue in the region and ensure customer success with the right number of learners and credentials in customer accounts. The Customer Training team is seen throughout Databricks as a strategic driver for our customers adoption and success.
Reporting to the Sr. Manager for Customer Enablement (EMEA) in Field Engineering you will ensure that our customers in this region can use all the training services that are designed specifically to meet their needs drive adoption and support customer success.
Workplace: Munich preferred but also open to applications from Berlin or Zurich
Hybrid work with at least 1 day a week in the respective office. #LIHybrid
The impact you will have:
- Work with the GoToMarket teams (Sales Field Engineering and Professional Services) teams to create training enablement strategies aligned with the needs by customer segment.
- Ensure all customers have a tailored enablement plan to meet their specific needs.
- Work with the global training teams of delivery and operations to provide seamless of the training and development plans.
- Report weekly/monthly numbers and guide appropriate actions from the GTM teams.
- Manage plans for regional training bookings and revenue expectations.
- Work as a voice of the customer for global teams supporting enablement content and credentials.
- Manage projects across different teams simultaneously working to deadlines and priorities.
What we look for:
- 1 years of experience in the field of Big Data AI or Data Science.
- Demonstrated experience in Customer Success training or managing a book of business (or similar field in consulting industry) with a proven track record of positioning training solutions.
- Experience creating and leading programs and partnering with sales and technical teams to deliver customer outcomes (training revenue goals and Learners/credentials).
- Technical foundations to understand the curriculum and certifications and make recommendations to customers.
- Ability to present foundational onboarding webinars (not expected to conduct deep handson training).
- Translate customer outcomes to learning plans and enablement recommendations.
- Collaborate personally with the ability to influence at Clevel.
Employment Type
Full Time
