Underwriting Operations Technician Online
Underwriting Operations Technician Online
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Job Description
About the job
Within Chubb Operations Hub for Continental Europe you would be based in Madrid acting as Operations Technician for our Iberian branches providing the highest standards of quality service delivery and accuracy within the operations function by reviewing instructions received from the Iberia Underwriting team or brokers accurately enter premium bookings and prepare policy documentation.
To provide technical and administrative support to the management of the Online SME portfolio at a portfolio rather than transactional level for Financial Lines Casualty Cyber and Marine. This may be extended to other LOBs.
Support the standardized model of using Ignite/ICT to provide a seamless highquality service to the end customer.
To support the Operations Manager as Process Owners for all retained and outsourced processing and related activities and act as Subject Matter Expert for all retained and outsourced work elements.
A flexible approach will be required to support delivery of highquality services and outsourced activities.
Key responsibilities:
- To manage the user system maintenance within agreed SLAs. This will include the setup of new access amendments and access removal
- To manage the system set up of new products and associated policy documentation / invoice production within agreed SLAs and quality standards
- Ownership and maintenance for relevant systems that the products are being managed on this would include but not be limited to Template management product and code mappings segment references and linkage with relevant teams to ensure appropriate interfaces to backend systems and process.
- To have an indepth understanding of processes and to adopt an ethos of continuous review with the intention of improving error proofing automating simplifying clarifying and eradicating any nonvalue process steps.
- To manage Broker Network set up and maintenance including Broker Novations. This will include granting new access amendments and access removal and providing Broker Assistance.
- To manage and respond within SLA to all general Broker correspondence received through local mailbox accounts
- To manage the manual processing of any system fallouts within SLA.
- To have an in depth understanding of the system landscape; review and identify inconsistencies to maintain data quality. (WorkView Gennext Genius)
- Keep current on all relevant product knowledge to SME products that are managed on Ignite / ICT and to be a subject matter expert.
- Proactively gain and develop knowledge of all relevant lines of business to facilitate accurate processing for both retained and outsourced work elements
- To review and monitor all outsourced work elements identify type and frequency of problems or inefficiencies track root cause analysis of rework and make recommendations for continuous improvement
- Production of relevant SOX reporting (including outsourced partners processed business) for Team Leader sign off
- Undertake audits and Quality Control checking of outsourced and retained work elements to evidence the service being provided. Take personal responsibility for the Quality Control of own and outsourced work elements to ensure that the highest standards of delivery are achieved.
- While the processes stabilise to Quality Check booking requests received on Registration System or any other format before forwarding to Third Party service provider
- To triage investigate and resolve credit control queries within SLA
What we offer in return:
- 30 days of vacation a year
- Working from home option
- Private medical insurance
- Life and accident insurance
- Meal allowance
- Gympass discount
- Stock purchase option
- Pension plan
- Employee asisstant program
- Comprehensive Learning&Development support
Flexible Working
We are open to discussing flexible working arrangements. This can be discussed with the Recruitment Business Partner managing this position.
Integrity. Client Focus. Respect. Excellence. Teamwork
Our core values dictate how we live and work. Were an ethical and honest company thats wholly committed to its clients. A business thats engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment thats collaborative and supportive.
Diversity & Inclusion
At Chubb we consider our people our chief competitive advantage and as such we treat colleagues candidates clients and business partners with equality fairness and respect regardless of their age disability race religion or belief gender sexual orientation marital status or family circumstances.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation
Qualifications
Language and Experience:
- Native or bilingual level in Spanish.
- Business level of English (advanced).
- An additional European language(German/French/Dutch/Portuguese/Italian) is preferred.
- Experience within a Processing role is essential particularly experience of following written instructions data entry and document/report drafting etc all functions related with the policy cycle Specific language capability as required above.
- Previous Commercial Insurance experience is preferred.
Required Experience:
IC
Employment Type
Full-Time
