Program Manager
Program Manager
Posted on :
03-04-2025
Employer Active
1 Vacancy
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Job Description
Pieces of HR is a leading HR service provider specializing in supporting small businesses and startups with expert HR and recruiting solutions.
Our client is seeking an experienced and resultsdriven Program Manager to lead customerfocused initiatives drive operational excellence and ensure successful of strategic goals. The ideal candidate will have a strong background in electronics manufacturing services (EMS) or contract manufacturing (CM) and a proven ability to build and maintain effective customer relationships.
This is a fulltime position with occasional travel requirements (up to 25.
Overview:
The Program Manager will serve as the primary point of contact for customers managing product lifecycles from new product introduction (NPI) through volume production. This role requires a balance of strategic leadership technical expertise and operational oversight to ensure customer satisfaction revenue growth and crossfunctional team alignment.
Key Responsibilities:
- Serve as the leader of the Customer Focus Team (CFT) prioritizing and monitoring activities to meet customer objectives.
- Act as the primary daytoday customer point of contact managing relationships and resolving escalated concerns.
- Oversee new product introductions (NPI) ensuring processes align with operational standards and customer expectations.
- Develop and monitor Key Performance Indicators (KPIs) related to E&O PPV and inventory management.
- Manage pricing activities including recurring price adjustments and contract negotiations.
- Conduct and lead Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs) ensuring alignment on objectives and priorities.
- Drive continuous improvement initiatives across operational and customerfocused processes.
- Monitor and optimize delivery schedules working closely with internal supply chain and operations teams.
- Collaborate with supply chain teams to develop strategies aligned with customer contracts and site goals.
- Ensure adherence to contractual obligations including flexibility allowances payment terms and cost reduction targets.
- Facilitate customer quotations and validate cost comparisons to protect gross margin.
- Coordinate with quality teams to ensure compliance with customer DPPM DPU and DPMO requirements.
- Lead customer focus teams to resolve customer escapes and root cause analysis efficiently.
- Promote and advocate for DFx principles (Design for Manufacturing Design for Test Design for BOM) with customers.
- Participate in Material Review Board (MRB) activities to ensure timely issue resolution.
- Provide regular program reviews to track progress and identify areas for improvement.
Required Qualifications:
- Bachelor s degree in engineering or business.
- Experience within an electronics manufacturing service (EMS) or contract manufacturing (CM) environment.
- Proficiency in Microsoft Office Suite and Teams conferencing software.
- Experience supporting a global business operation.
- Strong financial understanding and ability to perform risk analysis.
- Excellent written and verbal communication skills.
- Effective problemsolving negotiation and analytical skills.
- Ability to lead crossfunctional teams and collaborate with internal and external stakeholders.
- Proven track record in project leadership and ownership.
- Ability to travel up to 25 including international travel.
Preferred Qualifications:
- Experience with continuous improvement tools and methodologies (e.g. root cause analysis 8D 5 Whys).
- Previous experience managing customer KPIs and achieving performance targets.
- Ability to analyze complex data sets and present insights effectively.
cross-functional team leadership,npi management,problem solving,continuous improvement tools,negotiation,contract manufacturing,operational excellence,financial analysis,data analysis,customer relationship management,manufacturing,project leadership
Employment Type
Full Time
Key Skills
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