User Experience Designer - Connected Care
User Experience Designer - Connected Care
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Job Description
Union: NonUnion
Department: NORC Innovation Centre
Reports to: Program Manager
Site: NORC Innovation Centre Office
Status: 1Year Contract (with possibility of extension contingent on funding)
Hours: 37.5 per week
Salary: $34.32 $42.90/hour
Shifts: Primarily Monday to Friday with occasional evening or weekend work based on program needs
Closing Date: April 18 2025
Position Summary:
We are seeking a thoughtful and curious User Experience Designer to support the design and rollout of digital platforms that enhance the way NORC teams collaborate gather data and connect residents with health and social care services.
In this entrytomid level role youll be central to designing testing and improving tools like the NORC Team Portala digital backbone for integrated care. Youll also support broader design activities such as journey mapping and service prototyping alongside older adults frontline staff and community partners.
Youll be part of a collaborative team working on complex meaningful challenges. If youre excited by humancentered design passionate about inclusive digital experiences and want to help build systems that reflect the realities of aging in community wed love to meet you.
Duties:
User Research & Experience Mapping
- Conduct user research including interviews usability tests cocreation sessions and feedback collection
- Analyze feedback and usage data to generate insights and iterate on solutions
- Contribute to journey mapping and service blueprints to inform model enhancements
Digital Product Design & Prototyping
- Support the design testing and continuous improvement of the NORC Team Portal with a focus on usability and functionality for internal teams
- Assist with the redesign of the NORC Innovation Centre products (e.g. website) to improve clarity accessibility and engagement as a resource hub
- Translate research findings into clear visual artifacts (wireframes prototypes mockups) that support shared understanding
Implementation & Support
- Develop onboarding and support materials to aid adoption of new tools and processes
- Build and manage a digital library of tools templates and learning materials
Collaboration & Visual Communication
- Work closely with project leads frontline staff and other designers to ensure alignment between user needs and digital tools
- Support visual communication needs by creating or enhancing layouts for program materials such as posters brochures and presentation decks
Qualifications :
- Postsecondary education in User Experience Design HumanComputer Interaction Human Factors or a related discipline
- 13 years of relevant experience
- Foundational knowledge of UX research methods accessibility and inclusive design
- Experience with Microsoft Power Apps and Power Automate
- Experience with design tools (e.g. Adobe Suite Figma Adobe XD Miro)
- Basic graphic design capabilities to support visual communication needs across program materials a strong asset
- Ability to synthesize qualitative and quantitative input into clear recommendations
- Excellent communication collaboration and time management skills
- Demonstrated ability to troubleshoot technical issues and implement effective solutions
- Strong aptitude for translating complex technical concepts into clear accessible language
- Experience or interest in health aging or communitybased work is a plus
Additional Information :
Why join UHN
In addition to working alongside some of the most talented and inspiring healthcare professionals in the world UHN offers a wide range of benefits programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor allowing you to find value where it matters most to you now and throughout your career at UHN.
- Competitive offer packages
- Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp/
- Close access to Transit and UHN shuttle service
- A flexible work environment
- Opportunities for development and promotions within a large organization
- Additional perks (multiple corporate discounts including: travel restaurants parking phone plans auto insurance discounts onsite gyms etc.
Current UHN employees must have successfully completed their probationary period have a good employee record along with satisfactory attendance in accordance with UHNs attendance management program to be eligible for consideration.
All applications must be submitted before the posting close date.
UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.
Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading inaccurate or incorrect UHN reserves the right to discontinue with the consideration of their application.
UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.
We thank all applicants for their interest however only those selected for further consideration will be contacted.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
