Implementation Team Manager
Implementation Team Manager
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Salary Not Disclosed
1 Vacancy
Job Description
As the Implementation Team Manager you will be reporting directly to Director of Implementation Services. In this role you will have the opportunity to leverage your leadership skills customer implementation expertise and team dynamics experience. You will be responsible for providing direction to the Implementation Team from the sales handoff through the solution implementation phase to Go Live. You will focus on effective project guidance and mentoring of the team to ensure there is proper attention on our customers business needs and optimizing revenue.
What you will do:
- Lead a team of consulting professionals.
- Optimize current delivery approach and develop new opportunities to maximize revenue generation.
- Maintain strong relationships with our customers to ensure effective and ontime delivery of key project milestones.
- Develop maintain and improve core processes within the team and across functional groups.
- Build an engaging team culture remove impediments to success and work collaboratively toward goals.
- Develop analyze and report metrics to measure customer satisfaction team performance implementation approach effectiveness and other KPIs.
- Drive and manage key strategic projects.
- Schedule and allocate resources for customer and internal projects.
- Track and analyze resource utilization revenue and margin to optimize services.
Qualifications :
- B.A. or higher in a related field
- 7 years of experience in a customer facing implementation role in a software development organization
- Technical aptitude and ability to quickly learn new software
- Exceptional interpersonal presentation and communication skills
- Ability to effectively and efficiently deal with multiple projects conflicting timelines and changing priorities.
- Must be highly organized and work well under pressure
- Must be willing to accept responsibility and show good judgement initiative and resourcefulness
- Must value working in a collaborative environment
- Some travel is required
Desired Competencies:
- Experience in an agile software development environment using JIRA
- Experience using Salesforce for case management
- Experience with project management software such as Smartsheet
- Experience using/implementing CPQ or similar products
- Familiarity with integrations to external systems such as a CRM or ERP
- Knowledge of technology to include IT networking internet technologies and web applications
- Basic JavaScript CSS and HTML skill and experience
Additional Information :
All your information will be kept confidential according to EEO guidelines. Qualified applicants will be asked to complete a 30minute online assessment as a part of your application.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Key Skills
- Business Development
- Project Timelines
- Business Process
- Customer Service
- Client Expectations
- Account Management
- Salesforce
- Client Relationships
- Project Management
- ERP
- Java
- Client Service
- Consultants
- Management System
- Procedures
