Business Process Specialist

Alnafitha IT is a leading independent provider of ITservices and solutions in Saudi Arabia founded in 1993.

As a fully Saudiowned company we have establishedourselvesfrom a startup business toa market leader offering acomprehensive range of IT solutions tailored to meet the unique requirements ofour clients.

Our expertise spans across various domains includingMicrosoft AWS ManageEngine and Zoho Solutions ensuring that we deliverstrategic IT solutions that drive digital transformation and operationalexcellenceto our clients.

With over 30 years of experience Alnafitha IT hassuccessfully completed more than 4000 projects serving over 3000 satisfiedcustomers and collaborating with 65 partners.

Our commitment to excellence is evident in ourcustomercentric approach which emphasizes engagement collaboration and arelentless pursuit of quality in every interaction

Our vision is to be the Kingdoms most customercentricprovider for digital transformation and consultation fostering innovation andexcellence in all our solutions. We are dedicated to optimizing operationalefficiency and ensuring effective resource utilization to enhance customersatisfaction and profitability

At Alnafitha IT we believe in empowering our employees andnurturing their growth which is essential for driving leadership in technologyand customer satisfaction. As we continue to expand our presence in the ITlandscape we remain committed to delivering cuttingedge solutions th

As a Business Process Specialist you will work with variousteams including operations sales finance HR and service delivery toensure business processes are efficient effective scalable and digitallyenhanced. You will lead process improvement and system implementationinitiatives document workflows and help the organization achieve operationalexcellence through continuous process optimization and digital transformation.

Key Responsibilities

• Collaborate with crossfunctional teams to design and implement business processes that improve efficiency scalability and alignment with company goals.
  
• Lead and oversee system implementations and digitalization initiatives ensuring that business processes are automated and enhanced with appropriate digital tools.
  
• Conduct thorough process analysis to identify bottlenecks inefficiencies and areas for improvement across departments such as operations sales finance HR and service delivery.
  
• Develop and document comprehensive process maps workflows and standard operating procedures (SOPs) to ensure clear guidance on business processes.
  
• Lead process improvement initiatives focusing on eliminating inefficiencies improving crossdepartmental collaboration and aligning processes with strategic business objectives.
  
• Regularly assess current business processes for optimization and compliance with company policies and industry standards ensuring they align with system capabilities.
  
• Develop and implement performance metrics and key performance indicators (KPIs) to monitor the effectiveness of processes and digital tools ensuring continuous improvement.
  
• Oversee the selection implementation and integration of digital systems (e.g. ERP CRM) to automate and streamline processes.
  
• Ensure new or updated processes are integrated into the companys digital transformation strategy maximizing the potential of digital tools and platforms.
  
• Act as a liaison between different departments to ensure process integration alignment and consistency across the company while supporting system adoption.
  
• Provide training and support to ensure smooth adoption of new processes and systems by all relevant stakeholders.
  
• Maintain uptodate process documentation ensuring easy access and understanding across departments especially regarding newly implemented systems.
  
• Identify and drive opportunities for further digitalization of business operations ensuring the company stays at the forefront of technological advancements.
  
• Develop and maintain contact with vendors and external consultants for system implementations and upgrades.
  

Key Accountabilities

• Process Design & Optimization: Create implement and continuously improve business processes across departments with a focus on digitalization and system automation.
  
• System Implementation & Digitalization: Lead the implementation of business systems (e.g. ERP CRM) to automate and enhance process efficiency.
  
• CrossDepartmental Collaboration: Work closely with stakeholders to understand their requirements and ensure process and system alignment with company goals.
  
• Process Documentation: Develop and maintain clear detailed documentation for all processes and systems ensuring transparency and easy reference.
  
• Performance Monitoring: Develop metrics to measure the success and effectiveness of implemented processes and systems driving continuous improvement.
  
• Change Management & Training: Facilitate the adoption of new processes and systems and ensure smooth integration within teams through effective change management strategies.
  
• Process Automation & Digital Transformation: Identify opportunities for automation and lead initiatives to digitalize business processes ensuring alignment with the companys digital transformation goals.
  

Requirements

Qualifications

• Bachelors degree in business administration operations management or related field.
  
• Minimum five 5 years of relevant experience in process design improvement or business operations.
  
• Proven experience in system implementation and digital transformation initiatives (e.g. ERP CRM).
  
• Experience in using process mapping tools and techniques as well as familiarity with continuous improvement methodologies.
  
• Knowledge of key business functions such as sales finance HR and service delivery and how they interact.
  
• Strong understanding of digital tools and systems including ERP systems (e.g. Zoho SAP Oracle) CRM platforms and other business automation tools.
  
• Strong analytical skills with the ability to identify process inefficiencies and recommend solutions.
  
• Excellent organizational skills with the ability to manage multiple projects and meet tight deadlines.
  

Personal Skills

• High sense of responsibility and ownership.
  
• Excellent communication and interpersonal skills to collaborate across departments.
  
• Ability to work independently while managing multiple tasks and assignments.
  
• Strong attention to detail and commitment to delivering highquality work.
  
• Ability to remain calm under pressure and handle challenging situations.
  
• Fluent in Arabic and English.