Patient Service Rep Walk In
Patient Service Rep Walk In
Posted on :
16-03-2025
Employer Active
1 Vacancy
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Job Description
- POSITION SUMMARY
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A Patient Services Representative (PSR) is a professional articulate and empathetic clerical specialist responsible for delivering exceptional customer service while scheduling registering or checking in patients. Attention to detail ability to multitask and excellent attendance are vital. The PSR is deployed throughout Trinity Health outpatient areas as needed and duties may vary between locations. Schedule to include weekend and holiday rotation.
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- MINIMUM QUALIFICATIONS AND REQUIREMENTS
- Licenses and Certifications Required
- None
- None
- Educational Requirements
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HS Diploma or GED preferred.
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- Experience Requirements
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Customer service experience or training required. Preferably six 6 mos minimum.
- Experience in a clerical or office setting preferred
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Medical terminology knowledge preferred.
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Computer experience required. Preferably Microsoft Office Suite (Outlook Excel Word etc..
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Experience with computer appointment software preferred.
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- Special Skills or Training Requirements
- Ability to communicate effectively in person and on the telephone
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Ability to demonstrate good judgement in handling incoming calls and in person patients efficiently and appropriately.
- Exceptional interpersonal customer service problemsolving verbal and written communication and conflict resolution.
- Ability to handle confidential and sensitive information appropriately
- Ability to work in a fastpaced environment; working efficiently and multitasking
- Compliance with all Privacy and Confidentiality Standards per Trinitys policies
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Schedule to include weekend and holiday rotation.
- Ability to communicate effectively in person and on the telephone
- Licenses and Certifications Required
Employment Type
Full Time
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