Risk Management Supervisor

Berkley One exists to insure and protect the lifestyles of a modern generation of affluence. We seek clients that are sophisticated individuals and families who require worldclass risk and claims management customized to their needs a team of select expert independent agents and innovative digital tools to keep it simple and easy. Well blend our partners products and capabilities with all that is Berkley generating a modern solution for the customers we serve.

Our culture is one of innovation creativity and teamwork. Our team is highly motivated passionate about our business and deeply experienced in developing and delivering product and service solutions in the personal insurance marketplace.

The company is an equal opportunity employer.

We have an opportunity for a Risk Management Supervisor to join our Berkley One team! You will play a pivotal role in overseeing and executing the daily operations of the Risk Management specialists and support team. You will oversee the virtual inspection team all scheduling functions as well as ensuring efficient processes and driving continuous improvement within the department.

We have a welcoming culture valuing our employees we trademarked the phrase Everything Counts Everyone Matters to describe the Berkley commitment to our people and how we do business. We believe that every person in the organization is important and every accomplishment makes a difference in our results. Come join us!

Key functions include but are not limitedto:

• Supervise and coordinate daily risk management virtual inspection and scheduling operations team to ensure tasks are completed efficiently and accurately
• Lead the project to build and implement a scheduling process for our outside Risk Managers
• Manage the quality and KPIs of the Risk Management outsourced processes
• Identify opportunities to streamline risk management processes and improve operational efficiency
• Develop document and maintain standard operating procedures (SOPs) to ensure consistency and compliance
• Perform reviews of reports for the purpose of identifying underwriting concerns potential hazards and developing risk mitigation strategies and determining appropriate levels of insurance to value
• Clearly communicate findings and determinations to clients agency partners and internal stakeholders and develop a plan to mitigate risk in a manner consistent with Berkley Ones philosophy
• Conduct regular performance evaluations provide feedback and identify opportunities for professional growth
• Support crossfunctional initiatives and provide operational insights to leadership and other stakeholders
• Proactively address operational challenges and escalate issues as needed to ensure timely resolution
• Evaluate risks and develop contingency plans to minimize disruptions to workflows.
  Perform other duties intended to develop relationships with agency partners clients internal business partners
• Other projects initiatives and work as assigned

• Bachelors Degree or equivalent experience
• Prior experience in risk management loss control construction residential or commercial appraising underwriting property claims as well as experience in the highnetworth marketplace or a related field position is a plus
• Ability to recognize various construction practices and understand building costs and associated issues
• Ability to learn and develop a high performing team
• Strong insurance and business acumen
• Ability to adopt new tools and systems to enhance operational efficiency
• Incredible empathy and understanding of the needs of our customers both insureds and their agents alike; you will be an excellent proactive advocate for Berkley One customers and are passionate about their brand experience
• Exceptional oral and written communication skills
• Ability to manage multiple priorities deadlines and schedules
• Ability to adjust to evolving demands of highnetworth clients and regulatory changes
• Resilient under the pressure of meeting service level agreements
• Experience fostering collaboration and innovation within service and support teams
• Ability to work collaboratively with colleagues at all levels of the organization
• Ability to inspire coach and develop team members