System Support Technician
System Support Technician
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Job Description
Job Details
Description
About WHYY
WHYY serves the Philadelphia region with trusted journalism eyeopening storytelling and intimate local arts programming. Our curiosity and commitment to this community is what drives our programming. Its also what drives our hiring.
Below youll find an employment opportunity in the fastpaced setting of the Philadelphia regions leading public media provider. The awardwinning professional staff of WHYY sets the bar high in television radio and online. Whether its preparing a program to air or a behindthescenes role in support all positions are vital to continuingand growingour impact in our community.
WHYY offers a voice to those not heard a platform to share everyones stories a foundation to empower early and lifelong learners and a trusted space for unbiased news. Learn more about ourSocial Responsibility Program. Its how we live.
About the Role
The System Support Technician plays a critical role in enhancing productivity and supporting growth by ensuring the seamless operation maintenance and improvement of WHYYs IT infrastructure. This position provides technical support system optimization and proactive troubleshooting to maintain high operational efficiency across the organization.
This role involves configuring and maintaining hardware and software supporting network connectivity optimizing system performance and providing bestinclass support services that minimize downtime and improve workforce productivity.
MAJOR DUTIES AND RESPONSIBILITIES
Enhance Operational Efficiency
Configure inventory and deploy new computers to ensure employees have the necessary tools to work productively.
Monitor and optimize IT systems to reduce downtime and enhance system responsiveness.
Technical Support & Problem Resolution
Analyze diagnose and resolve PC and Apple hardware/software issues to minimize disruptions.
Repair and upgrade computer systems ensuring they are running at peak performance.
Provide helpdesk support and ensure timely resolution of IT tickets in line with Service Level Agreements (SLAs).
Troubleshoot and maintain business telecom systems to support uninterrupted communication.
Training & Knowledge Sharing
Train new employees and existing staff on basic system functionality technical processes and cyber security best practices.
Promote collaboration and knowledgesharing within the IT team to foster efficiency and skill development.
Network & Infrastructure Support
Assist in maintaining Windows Server LAN/WAN networking including Active Directory DHCP DNS SAN NAS and clustered storage.
Support network security efforts ensuring compliance with best practices and security policies.
Configure and maintain Microsoft Exchange to optimize business communications.
Project Implementation & Research
Assist in testing and deploying new technologies to support organizational growth.
Contribute to IT infrastructure planning and upgrades that improve system performance and efficiency.
Event & Special Project Support
Set up maintain and troubleshoot hardware and software for special events and broadcasting operations.
Ensure seamless integration of IT services during events to maximize operational success.
Asset & Vendor Management
Maintain accurate records of IT assets ensuring proper tracking and lifecycle management.
Work with approved IT vendors and service providers to secure the best support solutions.
Team Support & Leadership
Supervise interns as needed providing mentorship and technical guidance.
Qualifications
Education: Bachelors degree in information technology Computer Science or a related field (or equivalent professional experience).
Experience: 23 years of handson experience in IT support system administration or helpdesk environments.
Technical Skills:
Proficiency in Windows Mac OS and Linux environments.
Experience with Windows Server LAN/WAN networking Active Directory DHCP DNS Microsoft HyperV and clustered storage.
Strong understanding of Cisco networking equipment VoIP systems and telecom infrastructure.
Knowledge of cloudbased services including Microsoft 365 and Exchange.
Proficiency in IT security best practices troubleshooting and enduser training.
Experience with software installations updates and troubleshooting across multiple platforms.
Ability to configure and manage backup solutions and disaster recovery procedures.
Additional Qualifications:
Experience with cloud computing and cybersecurity best practices.
Previous experience with UNIXbased systems.
Understanding of LAN wiring configurations and structured cabling.
*All WHYY employees are required to receive the COVID19 vaccination. Proof will be required upon hiring.
Required Experience:
Senior IC
Employment Type
Unclear
