Principal Software Engineer - Ops Cloud Platform
Principal Software Engineer - Ops Cloud Platform
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Job Description
PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.
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Principal Software Engineer
PagerDuty is seeking a highly experienced Principal Engineer to lead the technical vision and drive architectural design across four highimpact teams in PagerDutys Operations Cloud Platform division. In this role you will partner closely with product management and engineering leadership to define and execute a longrange technical strategy that supports our rapidly evolving SAAS platform. This is an exciting opportunity as you will be a trusted advisor a handson architect and a mentor to engineers across multiple domainsincluding authentication and authorization monetization developer ecosystems and account administrationensuring that our technology scales effectively while maintaining quality and security.
PagerDuty is a flexible hybrid workplace. We embrace and encourage inperson working as an integral part of our culture. Both our employees and external research tells us that colocated collaboration strengthens connections drives innovation and accelerates learning.
This role is expected to come into our Toronto office 1 day/month so you can thrive in your new role and fully embrace being a Dutonian!
Key Responsibilities:
- Technical Strategy and Architecture:
Define and articulate the longrange technical roadmaps and architecture for our core SaaS platform. Develop prototype and implement complex scalable solutions in collaboration with crossteam leaders across our Authentication and Authorization Monetization and Entitlements the Developer Ecosystem and Public APIs and Account and Admin Experience teams. Evaluate new technologies and design innovative solutions that drive platform evolution over a 35 year horizon. - CrossTeam Leadership and Communication:
Act as a technical leader and consultant across multiple teams breaking down ambiguous problems and translating them into effective engineering solutions. Foster a culture of collaboration by mentoring engineers facilitating technical discussions and ensuring that design decisions are clearly articulated across the teams. - Design Excellence and Code Quality:
Oversee and contribute to the technical design and evolving architecture of critical systems. Ensure that designs meet rigorous standards in coding reliability scalability security and cost efficiency. Provide guidance on technical decisions that align with shortterm project needs and longterm strategic goals. - Consultation and Mentorship:
Serve as a technical resource for highimpact projects and complex problemsolving. Coach and mentor Senior and Staff engineers establishing development standards and fostering a learning environment. - Collaboration with Senior Leadership:
Work closely with Product Managers Engineering Managers and other stakeholders to prioritize engineering initiatives that align with overall business objectives including customer experience cost optimization and operational excellence. Ensure that each teams roadmap is harmonized with the overarching technical vision. - Innovation and Prototyping:
Lead efforts to evaluate emerging technologies and create prototypes that address complex challenges within our platform. Use datadriven approaches to validate architectural ideas and measure their impact on system performance and customer success.
Basic Qualifications:
- Experience:
- At least 12 years of demonstrated handson experience in software engineering architecture and design at leading SaaS companies.
- Proven record of delivering enterprisescale platforms and driving significant technical change across multiple teams or domains.
- Technical Expertise:
- Deep expertise in backend architectures including microservices APIs and cloudnative technologies.
- Proficiency in modern programming languages (e.g. Java Go Python Elixir Ruby or similar) strong foundations in distributed systems security practices and costeffective scaling strategies.
- Architectural Leadership:
- Proven ability to define and communicate a longterm technical roadmap that impacts business strategy.
- Experience leading crossteam architecture discussions building technical prototypes and driving the adoption of best practices across diverse engineering teams.
NicetoHaves
- Prior experience in a SaaS environment with responsibility over highavailability platforms.
- Familiarity with security protocols and patterns such as SSO MFA OAuth2 and audit logging systems.
- Experience working with cloud providers (AWS GCP or Azure) modern DevOps practices Infrastructure as Code and container orchestration (e.g. Kubernetes).
- A strong record of published work in technical forums contributions to open source projects or research innovations.
- Experience with designing authentication & authorization systems scalability management and integration of thirdparty services.
- Excellent communication skills with the ability to translate complex technical concepts to technical and nontechnical stakeholders.
- Demonstrated mentorship and leadership in driving collaboration facilitating design reviews and codifying technical standards.
The base salary range for this position isCAD. This role may also be eligible for bonus commission equity and/or benefits.
Our base salary ranges are determined by role level and location. The range which is subject to change based on primary work location reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range we determine pay for an individual based on a number of factors including market location jobrelated knowledge skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role as well as the salary range for your primary work location during the hiring process.
Not sure if you qualify
Apply anyway! We extend opportunities to a broad array of candidates including those with diverse workplace experiences and backgrounds. Whether youre new to the corporate world returning to work after a gap in employment or simply looking to take the next step in your career path we are excited to connect with you.
Where we work
PagerDuty currently has offices in Atlanta Lisbon London San Francisco Santiago Sydney Tokyo and Toronto. We offer a hybrid flexible workplace. We also provide ample opportunities for inperson and virtual connection like team offsites and volunteering events.
How we work
Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers collaborate with our colleagues develop our products and foster an inclusive and empathetic work culture.
- Champion the Customer Put users first to design great products and experiences.
- Run Together Build strong teams that amplify our impact on users.
- Take the Lead Disrupt and invent to be the first choice for users.
- Ack Own Take ownership and action to deliver more efficiently to users.
- Bring Your Self Bring your best self to build empathy and trust with users.
What we offer
One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization our programs are competitive with industry standards and aligned with local laws and regulations. Learn more including countryspecific offerings on our benefits site.
Your package may include:
- Competitive salary
- Comprehensive benefits package from day one
- Flexible work arrangements
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days scheduled companywide paid days off in addition to PTO
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Paid parental leave up to 22 weeks for pregnant parent up to 12 weeks for nonpregnant parent (some countries have longer leave standards and we comply with local laws)*
- HibernationDuty an annual company paid week off when everyone at PagerDuty with the exception of a small coverage crew is asked to take a much needed break to truly disconnect and recharge
- Paid volunteer time off 20 hours per year
- Companywide hack weeks
- Mental wellness programs
*Eligibility may vary by role region and tenure
About PagerDuty
PagerDuty Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs accelerate productivity win revenue sustain seamless digital experiences and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco Cox Automotive DoorDash Electronic Arts Genentech Shopify Zoom and more.
Led by CEO Jennifer Tejada PagerDutys Board of Directors is 50 female and 62 URP representation. We strive to build a more equitable world by investing 1 each of company equity product and employee volunteer time.
PagerDuty is Great Place to Workcertified a Fortune Best Workplace for Millennials a Fortune Best Medium Workplace a Fortune Best Workplace in Technology and a top rated product on TrustRadius and G2.
Go behindthescenes on our careers site and @pagerduty on Instagram.
Additional Information
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race religion color national origin gender sexual orientation age marital status parental status veteran status or disability status.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation please email and we will work with you to meet your accessibility needs.
PagerDuty uses the EVerify employment verification program.
Required Experience:
Staff IC
Employment Type
Full Time
