Cosmetic Coordinator - Binghamton Full Time
Cosmetic Coordinator - Binghamton Full Time
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Job Description
Schweiger Dermatology Group is one of the leading dermatology practices in the country with over 400 healthcare providers and over 120 offices in New York New Jersey Pennsylvania Connecticut Florida Illinois Missouri and Minnesota. Schweiger Dermatology Group provides medical cosmetic and surgical dermatology services with over 1.5 million patient visits annually.
Our mission is to create theUltimate Patient Experience and a great working environment for our providers support staff and all team members.
Schweiger Dermatology Group has been included in theInc. 5000 Fastest Growing Private Companies in Americalist for seven consecutive years. Schweiger Dermatology Group has also receivedGreat Place to Work certification. To learn more click here.
Schweiger Dermatology Groups Ultimate Employee Experience:
- Multiple office locations find an opportunity near your home
- Positive work environment with the tools to need to do your job and grow
- Full time employees30hours per week)are eligible for:
- Medical TeleHeathincluded) HSA/FSA DentalVisionon 1stof the month after hire date
- 401K after 30 days of employment
- Your birthday isan additional personal holiday
- Company Sponsored Short Term Disability
- Pretax savings availablefor public transit commuters
- Parttimeemployees(less than 30 hours) are eligible for:
- Dental and Vision on 1stof the month after date of hire
- 401K after 30 days of employment
- Employee discounts on Schweiger Dermatology Group skin care products & cosmetic services
Job Summary:FullTime Cosmetic Coordinator position at our Binghamton Office. The Cosmetic Coordinator oversees cosmetic conversation of patients for the location helping providers treat more patients giving patients time to discuss cosmetic concerns and track follow up on consults performed. Previous healthcare and sales experience is required.
Schedule: Full time 30 hours. Availability Monday through Friday during business hours of 9am5:30pm with rotating Saturdays between 8am3pm. Open Flexibility to help cover in a team environment is needed.
Cosmetic Coordinator
1. Synchronized and Optimized
a. Ensure high levels of patient satisfaction through excellent consultative service and education.
b. Assess patient needs and provide assistance and information on product features and benefits.
c. Achieve office growth in cosmetic procedures performed meeting assigned growth goals each year.
d. Monitor and track personal sales performance and sales activities via reporting on a daily weekly or monthly basis.
e. Go the extra mile to drive sales by working to sell packages of treatments and products scheduling followup Botox treatments 34 months in advance and reaching out to medical patients who express interest in cosmetic procedures.
f. Responsibilities include meeting with patients reviewing skin care routine demonstrating products capturing high quality photos presenting patients with financial quotes providing and reviewing aftercare with patients scheduling procedures in an SDG office and processing all paperwork.
2. Patient Scheduling
a. Develop a follow up and leads tracking system through EMA.
b. Answer patient queries via phone or email by communicating in a friendly and personal manner.
c. Work as a team with MAs and providers to explain to patients best procedures stay up to date on new services and to schedule best times for procedures.
d. Strive towards same day procedures per office depending on procedures.
e. Assist when able with regular phone answering booking appointments taking deposits etc.
3. Patient Satisfaction and Experience
a. Have effective postappointment surveys to audit UPE behaviors and assess NPS scores for each visit.
b. Perform followup phone calls and provide special focus on consultations that have not been booked missed or canceled their procedure to make sure all questions or concerns are answered.
c. Followup with patients after treatment (fraxel certain filler patients any procedure requiring downtime).
d. Send out cards monthly including but not limited to referral birthday thank you or other happy occasions.
4. Education
a. Work with Aesthetic Companies to stay up to date on new products techniques for cosmetic conversation and best practices for conversion.
b. Working closely with the Director of Aesthetic Services and team to learn about new technology and lasers offered at SDG versus the competition.
c. Work with Vice President regional and general managers to discuss what revenue and profit goals drive 10 same store growth year over year and drive profit to the bottom line
i. AKA: What technology will do well in my location how do we make sure we cover the costs how do we make it cost effective.
d. Must learn EMA and Nextech for scheduling reporting and for patient charting.
e. Must be autonomous in learning new procedures and products may be asked to build training materials.
f. Interact with product reps to evaluate potential products & review existing product performance; negotiate buy backs.
g. Provide sales training on services and products to staff.
5. Promotional Efforts
a. Working with marketing and General Manager to do campaigns or promotional events directly related to patient interests and provide information directly to the marketing team for marketing strategies per office based on patient consultation information.
b. Assist with cosmetic marketing promotional materials aftercare handouts etc..
c. Distribute promotional materials to complimentary business establishments when & where possible.
d. Oversee appropriate fundraising and record all donations.
e. Help capture social media video clips when time permits.
Qualifications
- 2 years of customer service experience is required with 12 years of experience in sales or marketing preferred.
- Able to work hours that office is busiest may be evening and some weekends.
- Able to properly communicate verbally and written (email) to doctors medical providers and patients.
- Must be willing to be available via email for patient inquiries on off hours.
From time to time operational business needs (e.g. training sessions emergency coverage issues etc. may require employee travel to alternate locations within SDG organization based upon GM or RM discretion.
Schweiger Dermatology Group is an equal opportunity employer and does not discriminate in its hiring process with applicants whether internal or external because of race creed color age national origin ancestry religion gender sexual orientation gender identity disability genetic information veteran status military status application for military service or any other class per local state or federal law.
Schweiger Dermatology Group does not require vaccination for COVID19 in order to be considered for employment; however some state guidelines may require that we keep record of your vaccination status on file.
Required Experience:
IC
Employment Type
Full-Time
