Desktop Support Analyst
Desktop Support Analyst
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Job Description
Wesgroup Properties started as a family business in British Columbia more than 60 years ago and today is one of Western Canadas largest private real estate companies with a diversified portfolio spanning across residential and commercial real estate. We own and manage over 4 million square feet of commercial and multifamily real estate and have built thousands of homes in dozens of communities. With the active projects in our development pipeline the asset portfolio will grow to over 5 million square feet during the next five years.
Our operations are vertically integrated encompassing land acquisition construction finance design marketing sales leasing and property management. We have a long history of looking forward and we are dedicated to conducting business in line with our values of adaptability accountability relationships and observing The Golden Rule without fail.
PROFILE SUMMARY
Wesgroup is poised for substantial growth over the next several years and in preparation for this exciting and challenging phase we are actively seeking a highly engaged driven and experienced Deskside Support Analyst to join our team.
As the Deskside Support Analyst you will provide frontline Information Technology (IT) support for office users ensuring seamless operation of hardware software and connectivity. You will troubleshoot technical issues assist users inperson and remotely and document incidents via the internal ticketing system. The ideal candidate is highly punctual maintains a professional appearance and demonstrates strong technical and communication skills with a customerfirst mindset.
KEY ACCOUNTABILITIES
- Monitor document triage and respond to or escalate incoming requests related to IT issues.
- Support all hardware and equipment ensuring optimal workplace performance and provide enduser assistance where required (inperson by telephone or via remote access).
- Deliver firstlevel technical support across various devices applications and operating systems including desktops laptops mobile devices and peripherals. This includes handling the walkup technical support desk (as per schedule) providing immediate inperson assistance for employees with urgent IT issues.
- Onboard new employees including system setup and IT orientation.
- Support the maintenance of an accurate inventory of IT assets ensuring proper documentation and compliance
- Facilitate communication between the IT support team and broader IT functions providing regular updates on projects incidents and system performance.
QUALIFICATIONS KNOWLEDGE & EXPERIENCE
- 3 years of handson experience in IT support or desktop support.
- Certificate in IT (CompTIA A Microsoft 365 Certified or similar) preferred.
- Experience in a corporate IT environment supporting multiple users and endpoints.
- Proficiency in troubleshooting PC and Mac hardware/software issues.
- Handson experience installing software patches and updates on various platforms.
- Basic smartphone support for iOS and Android devices.
- Knowledge of troubleshooting network software and printing issues.
- Experience with cloudbased services such as Microsoft 365 SharePoint and Teams.
- Strong analytical troubleshooting and problemsolving skills.
- Ability to prioritize tasks effectively and work independently under pressure.
- Excellent interpersonal communication and customer service skills both verbal and written
- Experience with ticketing systems (e.g. ServiceNow Jira or similar).
- Strong knowledge of Windows OS (Windows 10 11 MacOS knowledge is beneficial.
- Proficiency in Microsoft 365 (Outlook Word Excel Teams OneDrive and SharePoint).
- Basic Active Directory and user account management experience.
- Understanding of networking fundamentals (DNS DHCP VPN WiFi troubleshooting).
EXPECTED COMPENSATION
- Annual Base Salary: The expected salary range for this role is $55000 $62000 per annum. Actual offered salary will depend on individual experience qualifications geographic location market conditions for the role and internal equity.
- Annual Bonus Program: Wesgroup offers a competitive Annual Bonus Program that is intended to financially reward eligible employees for their contribution to the Companys financial and overall success.
WHAT WE OFFER
- An entrepreneurial environment that enables people to do their best work and make a meaningful contribution to our local communities.
- A competitive compensation package with robust and extensive health benefits including a generous Health Care Spending Account.
- A Lifestyle Spending Account which includes coverage for fitness daycare and eldercare costs. Wesgroup also covers the cost for all employees to attend two fitness classes per week at partnering fitness facilities to promote wellbeing.
- A fun and inclusive culture supported by an employeeled Culture Committee with sponsorship from the President & CEO providing you with opportunities to participate in group workouts team sports companywide social events or celebrations and other great initiatives.
- Wesgroup supports a broad range of community initiatives through donations and employee volunteer activities including five paid days off to volunteer your time each year and give back to our communities.
- The Wesgroup Store stocked with amazing namebrand apparel and items to purchase using points earned for milestones participation and going above and beyond.
- A brandnew beautifully designed office downtown with incredible views of the ocean and North Shore mountains directly across the street from the Burrard sky train station.
HOW TO APPLY
If you are interested in exploring this exciting opportunity to join one of Western Canadas largest real estate companies please visit our website at https://wesgroup/careers/ and apply with your resume and cover letter today. We thank all applicants for their interest; however only those selected for followup will be contacted.
Other details
- Pay TypeSalary
- Min Hiring Rate$55000.00
- Max Hiring Rate$62000.00
Required Experience:
IC
Employment Type
Full-Time
