Summary

Were Overdales Legal. Regulated by the SRA were one of the largest providers of specialist debt Litigation services in the UK. Were a proud member of Lowell Group.

Together we make credit work better for all! Our mission is to help customers on the path to becoming debt free; with a real focus on helping our customers pay off their debts in practical and affordable ways. We do this honestly ethically and by treating our customers with dignity and respect.

Our focus on sustainability hybrid working leadership development and career progression makes working at Lowell a rewarding experience.

Overdales provides a friendly inclusive and collaborative working environment with a smart casual dress code and modern offices.

Job Description

Contact Centre Debt Collection Negotiator

Location: Leeds Thorpe Park Hybrid Working

Our working hours are between 09:00 and 18:30 Monday to Friday and we require one in three Saturdays 09:0013:00.

Were looking for aDebt Collection Negotiator to work with our clients customers and commercial customers to create and negotiatepayment arrangements to achieve that mission.

Working towards KPIs your key responsibilities will be:

• Answering inbound and making outbound calls to our clients.
• Gather information from clients to ensure repayment offers are sustainable for the customer.
• Negotiating fairly to settle customers accounts.
• Identify and ensure the fair treatment of customers in vulnerable situations.
• To review maintain accurately update and amend account records on the collection system.
• Manual case management via review list between inbound calls this will require manual outbound calls to companies multiple calls in some cases to ascertain and contact the correct person or team at the business.
• Carry out online checks to verify and validate company information including solvency status.
• Dealing with our clients contact via email. SMS and letter.
• Managing and forwarding of inbound email and SMS messages.
• Updating accounts and processing correspondence where there is a DMC acting.
• Fully comply with company processes and procedures.

To join us youll need

• Excellent listening skills with the ability to empathise
• Time management and organisational skills
• Superb interpersonal and communication skills including written
• Ability to work successfully with others in a team environment
• Proven ability to work using own initiative without supervision
• High personal and work standards excellent attention to detail and accuracy
• Debt recovery experience is preferred

A mission that gives back:

Youll also have lots of opportunities to make an impact on your personal development. At Lowell we have a big focus on helping our colleagues develop their careers and grow with us together.

So whatever your culture gender identity religion ethnicity age neurodiversity or disability status if youre ready to help us make credit work better for all we think youll fit right in. Our people are our strength so we build strong teams thriving with diverse voices and offer benefits that can keep our people strong

That means

• A starting salary of at least 23540.00
• A discretionary annual bonus for a job well done earn up to 10 of your annual salary.
• 3 flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.
• We are committed to a hybrid working environment where we will ask you to work in our Leeds office which will be based in Thorpe Park. Our new purposebuilt office to support collaborative working and those meaningful moments youll only get from being in the office.
• Working early weekday shifts and a 1 in 3 Saturday
• Free parking when you are in the office and when working from home youll be fully equipped with everything youll need to be successful.
• 28 days holiday plus public holidays with the option to purchase up to an additional 5 days.
• Life assurance
• A fantastic culture with more little perks along the way including selfdevelopment opportunities recognition awards and onsite gym facilities.
• Wellbeing support and a programme of webinars and classes geared towards mindfulness.

Ready to share in our mission

Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us and help us go on to make a difference together.

Together we go further and it starts with you. So if youre interested in adding your voice to our fantastic team of people take the first step and apply today