Sales Process Specialist
Sales Process Specialist
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$ 60800 - 97300
1 Vacancy
Job Description
Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.
We are Hiring a Sales Process Specialist in Tewksbury MA!
Position Summary
Core Responsibilities and Tasks
The right candidate will manage order to cash responsibilities.
Enable sales by providing presale support supplying customer quotations.
Post sales support including order management order entry revenue recognition updating customer delivery dates handling RMAs and returns.
Escalation resource for customer complaints and order issue investigations and resolutions.
Facilitates new customer setup; gathers and provides various forms for purpose of sale and account retention.
Support of Field Service updating dates in ERP system releasing invoicing after service work completion.
Support of Rental Fleet Services releasing monthly invoices for payment.
Builds strong and cohesive relationships promotes teamwork within team.
Develop working knowledge of SAP ERP system CRM quoting system.
Develop working relationship with supporting functions purchasing shipping & receiving and finance.
Continually builds good customer relations.
Other duties may be assigned from time to time by management.
Position Requirements
FORMAL EDUCATION:
High school diploma or equivalent plus 3 years of applicable experience in sales coordination or administrative support roles or Bachelors degree with 1 year of applicable experience in sales coordination or administrative support roles.
KNOWLEDGE & EXPERIENCE:
Strong communication skills both verbal and written
Strong organization skills
Customer Service experience
Post sales support experience
Approachable and pleasant
Ability to collaborate with other disciplines within the organization
Results oriented professional who respects and values team members.
Experience with Microsoft Office applications (Outlook Word Excel)
ERP Prior order entry knowledge SAP Preferred)
Customer quoting (CRM Microsoft Dynamics 365 preferred)
Additional Details
TRAVEL REQUIREMENTS: 5
Salary range:
$60800.00 $97300.00Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and reuse. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity equity and inclusion in driving innovation and allowing us to compete more effectively around the world.
At Xylem youll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program Xylem Watermark. We embrace diversity and prioritize our employees wellbeing through our DE&I initiatives and Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylems transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
Required Experience:
Unclear Seniority
Employment Type
Full-Time
