Sr Content Operations Manager

Job Summary:

The Sr. Content Operations Manager will lead and oversee the global content operations for website content updates marketing campaigns and promotional initiatives. This role will significantly focus on supporting international markets ensuring content consistency across regions and optimizing processes for efficiency and scalability. The ideal candidate will have extensive experience with content management systems (CMS) a proven track record of managing highperforming teams in dynamic and highpaced environments and the ability to drive operational excellence in a global eCommerce setting.

Job Expectations:

• Lead and oversee marketing promotions and campaign operations across all regions and platforms ensuring flawless and alignment with business objectives.
• Develop and implement strategic content operations frameworks to support international market needs ensuring localization and regional alignment.
• Manage mentor and develop a team responsible for content updates and site operations fostering a highperformance culture.
• Drive process improvements to enhance workflow efficiency leveraging technology and automation where applicable.
• Own the CMS strategy and ensuring best practices are followed to optimize content updates and site performance.
• Collaborate crossfunctionally with departments across the entire organization including marketing product and regional teams to align on website(s) updates and promotional campaign .
• Identify and proactively address site issues implementing solutions that enhance user experience and operational efficiency.
• Provide insights and recommendations based on performance data to continuously improve content operations and promotional effectiveness.
• Ensure compliance with brand guidelines legal requirements and regional regulations when executing content updates and campaigns.

Knowledge Skills and Abilities:

Required:

• Extensive experience managing content operations in a global eCommerce environment.
• Strong proficiency with content management systems (CMS) including implementation workflows and optimization.
• Proven ability to lead develop and scale teams in a fastpaced and highpaced environment.
• Exceptional project management skills with the ability to manage multiple priorities simultaneously.
• Strong analytical skills with the ability to interpret data and make datadriven decisions.
• Excellent communication and stakeholder management skills with the ability to collaborate across teams and regions.
• High attention to detail accuracy and commitment to operational excellence.

Equipment Knowledge:

• Strong experience with Google Business Suite (Gmail Drive Docs Sheets Forms).
• Advanced proficiency with content management systems (CMS) such as ContentStack Contentful Adobe Experience Manager WordPress or similar platforms.
• Basic knowledge of HTML JSON and web technologies.
• Familiarity with design tools such as Photoshop or Figma is a plus.

Experience Requirements:

Generally requires a minimum of seven 7 years of experience in marketing operations content management or a related field with at least three 3 years in a leadership role.

Education Requirements:

Bachelors Degree in Marketing Business Communications or a related field preferred or a combination of education and equivalent work experience.

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Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party (Agency) candidates. If you are an Agency please send any requests to be considered as a supplier in our Vendor Management System to . Do not contact iHerb employees directly. If requested to work on a role any Agency candidates would be presented through the internal recruiting organization.

About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earths bestcurated selection of health and wellness products at the best possible value delivered with the most convenient experience.

Were the worlds largest eCommerce platform dedicated to vitamins minerals and supplements and other health and wellness products. For more than 25 years weve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items we ship over 50000 products from over 1800 brands direct to our customers in 180 countries.

Our vision is to become the #1 destination for health and wellness across the world.

With a passion for wellness and a mind for innovative solutions iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:

Focus on the Customer Empower Our People Be Entrepreneurial & Pivot Quickly
Embrace Diversity & Inclusion Strive for Simplicity

iHerb Benefits
At iHerb we are dedicated to offering programs designed to help our employees and their families stay healthy live well and plan for their financial future. Built on a strong foundation our programs provide options and upgrades with flexibility protection and security in mind. For the comprehensive benefitslist visitwww.iHerbBenefits.For our international team members you may be eligible forbenefitsdepending on the country where you are employed.TheTalent Acquisition Partner/local HR representative will go over thebenefitsyou are eligible for.

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.