Assistant General Manager - Delilah
Assistant General Manager - Delilah
Posted on :
15-03-2025
Employer Active
1 Vacancy
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Job Description
Wynn Las Vegas and acclaimed global hospitality partner h.wood Group present a modernday supper club Delilah at Wynn Las Vegas. Located in the exclusive Tower Suites enclave Delilah at Wynn Las Vegas offers a true supper club atmosphere inspired by the earliest showrooms of Las Vegas in the 1950s. The venue has multiple environments for guests to dine and socialize with live music and special performances DJs and Sunday Night Jazz.
The Assistant General Manager is responsible for:
- Manages shortand longterm restaurant goals objectives policies and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success.
- Manages the restaurant performance and the accuracy confidentiality and thoroughness of restaurant policies and procedures; records and reports.
- Manages the performance of team members under his/her area of responsibility.
- Monitors all activities of the restaurant to ensure that all applicable internal policies federal and state laws rules regulations and controls property wide are enforced.
- Ensures restaurant delivers and maintains a maximum level of propertywide service and satisfaction.
- Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with team members within the restaurant and with other restaurants as appropriate.
- Supports hiring performance management and employee engagement within the restaurant. Provides training opportunities constructive and positive feedback to team members within area of responsibility. Creates a motivating environment.
- Keeps informed of all new developments within the restaurant and makes recommendations designed to maximize restaurant and company success.
- Effectively manages internal and external guest relations which will require levels of patience tact and diplomacy. Responsible for addressing guest and team member issues as appropriate.
- Manages multiple priorities simultaneously and meets deadlines often in stressful and highpressure situations.
- Must have the ability to promote positive fair and ethical relations with all team member with all Encore contractors and in all interactions within the Host and Surrounding communities as an ambassador of the Encore brand.
- Operates the restaurant efficiently within preestablished cost controls.
- Establishes restaurant business plan by surveying restaurant demand; conferring with people in the community; identifying and evaluating competitors; preparing financial marketing and sales projections analyses and estimates
- Ensure staff are diligent in their opening and closing procedures and that the facility is always correctly prepared.
- Check environmental elements including sound lighting and temperatures are always correctly set.
- Conduct effective shift briefings ensuring all staff are aware of VIPs special occasions daily specials product features and propertywide events.
- Encourage and motivate staff to provide optimum service during all shifts.
- Share recommendations and guest comments to the General Manager or Director of Restaurants to reflect guest feedback.
- Resolves guests complaints and team member difficulties.
- Controls purchases and inventory by reviewing and evaluating usage reports; analyzing variances; taking corrective actions.
- Works with safety as a priority and follows restaurant and company safety standards.
- Maintains relevant knowledge of industry through continuing education and training.
- Performs any other jobrelated duties as assigned.
Qualifications :
To perform this job successfully an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Age Gaming and Certifications:
- 21 years of age or above.
- Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
- Must be able to obtain and maintain any licensing or active work cards required including but not limited to the Food Manager Certification and alcohol awareness card.
- Education and/or Experience:
- High School degree or equivalent experience required. Bachelors Degree in hotel and restaurant management or a related field; or equivalent experience preferred.
- Minimum 5 years of fullservice restaurant experience required 3 years in a leadership role preferred.
- Requires strong computer skills and proficiency in POS Systems Purchasing Software Warehouse Requisition Software TimeKeeping Software and Microsoft Office
- Candidate must have experience with planning and project management.
- Must possess outstanding organizational interpersonal and administrative skills as well as excellent attention to detail.
- Knowledge of union as well as nonunion working environments preferred.
Language Skills:
- Ability to read analyze and interpret documents such as policy and procedure manuals maintenance instructions and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in oneonone and group situations.
Mathematical Skills & Reasoning Ability:
- Ability to compute basic mathematical calculations. Ability to decipher various reports and create reports upon request.
Physical Demands:
- The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.
- While performing the duties of this job the employee is regularly required to talk and hear. The employee is also regularly required to stand walk sit and use hands to finger handle or feel objects tools or controls. The employee is occasionally required to reach with hands and arms and to sit climb or balance and stoop stretch bend kneel crouch or crawl.
- Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty 30 pounds and varied instances of standing/walking.
Work Environment:
- The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is typically moderate. When on kitchen or restaurant floor or some back of house areas the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
- Due to the unpredictable nature of the hospitality/entertainment industry Team Members must be able to work varyingschedules to reflect the business needs of the property.
Additional Information :
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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