Customer Service Specialist
Customer Service Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
We are currently seeking a skilled and enthusiastic Customer Service Specialist to join our team and contribute to the success of our student salon floor.
Position Overview:
As a Customer Service Specialist on our student salon floor you will be the face of our institution ensuring an exceptional customer experience for all salon clients. You will be vital in managing client appointments providing excellent service and supporting our students learning and development. This position offers a unique opportunity to work in a dynamic and creative environment while assisting in shaping the next generation of beauty professionals.
Responsibilities:
- Greet and welcome salon clients in a friendly and professional manner creating a positive first impression.
- Assist clients in scheduling appointments managing their preferences and addressing any inquiries or concerns.
- Collaborate with salon instructors and students to coordinate and manage client bookings ensuring efficient scheduling and smooth salon operations.
- Provide exceptional customer service attending to clients needs and preferences throughout their salon experience.
- Maintain a clean and organized salon floor including workstations tools and common areas to ensure a professional and inviting atmosphere.
- Handle client complaints or issues professionally and on time working towards resolutions and maintaining client satisfaction.
- Process payments and manage cash register transactions.
- Promote salon services and special promotions to clients encouraging repeat business and generating referrals.
- Stay updated with industry trends techniques and product knowledge to provide knowledgeable recommendations to clients and students.
- Assist with other administrative tasks and salon projects as needed.
Requirements:
- High school diploma or equivalent is preferred. Additional education or training in customer service or hospitality is preferred.
- Previous experience in a customer service role preferably in the beauty or salon industry.
- Strong interpersonal skills with the ability to communicate effectively and professionally with clients students and staff.
- Excellent organizational skills and attention to detail in managing appointments and salon operations.
- Enthusiasm for working with students and supporting their learning and development.
- Ability to multitask work in a fastpaced environment and adapt to changing priorities.
- Proficiency in using salon management software or booking systems is a plus.
- Basic knowledge of cosmetology services terminology and beauty product brands.
- Professional appearance and grooming standards to represent the institution and maintain a positive salon environment.
- Flexibility to work evenings and weekends based on salon hours and client demands.
Company Benefits include a 401(k) retirement plan and Employee Stock Ownership Plan. Career advancement opportunities! An Equal Opportunity Employer.
If youre interested Apply Now!
Milan Institute is a private postsecondary college and a leader in the Allied Health Business and Cosmetology fields. We invite you to visit our website at www.milaninstitute to learn more about Milan Institute. You may visit the Milan Institute website at www.milaninstitute for information on campus crime statistics.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
