Zoho Support Specialist
Posted on :
16-03-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
16-03-2025
Job Description
We are seeking dedicated and knowledgeable Zoho Support Specialist to join our team.As Zoho Support Specialist at Pinerium you will be responsible for providing exceptional technical support. Also assistance to our clients using Zoho products and services. Your role will encompass understanding customer issues working within Zohos system to resolve them and maintaining communication with customers throughout the process. The ideal candidate is customerfocused technically skilled and possesses excellent communication and problemsolving abilities. You will also work closely with our internal team to identify and address common problems and you may be required to provide training to customers and create support materials.You will use your knowledge of Zoho products including Zoho Desk Zoho Assist and Zoho Lens to resolve customer issues promptly and professionally.
Responsibilities:
- Provide firstline technical support to customers who are using Zohos products including troubleshooting and problem resolution.
- Handle customer inquiries and troubleshoot software issues using Zoho Desk providing timely friendly and efficient assistance.
- Troubleshoot technical issues reported by clients utilizing your indepth knowledge of Zoho products and services.
- Understand customer requirements and need to offer suitable solutions and guide customers through the correct steps to resolve issues.
- Identify the root causes of technical problems and work towards timely resolutions.
- Guide clients through the onboarding process assisting with setup and configuration of Zoho solutions.
- Provide training and support to clients ensuring they have the necessary knowledge and skills to use Zoho software effectively.
- Escalate complex technical issues to internal teams for further investigation and resolution.
- Collaborate with internal teams to improve support processes continuously and enhance customer satisfaction.
- Contribute to the creation and maintenance of support documentation and knowledge base articles.
- Gather client feedback and relay it to the appropriate teams for product improvement.
- Stay updated on new features updates and enhancements in Zoho products and engage in continuous learning to enhance technical knowledge.
- Track and document customer interactions in detail including the nature of the inquiry the resolution process and the final outcome.
- Contribute to the development of client training materials and support documentation based on common inquiries and issues.
Requirements
- Minimum 1 year experience in technical support role preferably with expertise in Zoho products and services.
- Proficient in using Zoho Desk Zoho Assist and Zoho Lens for customer support.
- Strong knowledge of Zoho applications their functionalities and troubleshooting methodologies.
- Excellent communication skills both written and verbal with the ability to explain technical concepts to nontechnical users.
- Strong problemsolving and analytical thinking skills.
- Ability to prioritize and manage multiple client inquiries and issues simultaneously.
- Customerfocused mindset with a passion for delivering exceptional service.
- Ability to work effectively both independently and as part of a team.
- Detailoriented with a commitment to accuracy in troubleshooting and issues resolution.
- Strong documentation and organizational skills.
- Proactive attitude with a willingness to learn and adapt in a fastpaced environment.
- Exceptional customer service skills with a passion for helping customers and providing a positive experience.
- Organizational skills and the ability to juggle multiple inquiries or issues at once.
- Additional Requirement: Candidate must have their own laptop.
Benefits
- Competitive salary and benefits package.
- Opportunity to work with a diverse range of clients and industries.
- Professional growth and development opportunities.
- Collaborative and supportive work environment.
- Exposure to cuttingedge technology and industryleading Zoho applications.
We are excited to welcome a talented Zoho Support Specialist to our team.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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