Client Services Manager - Food and Wellness Network
Client Services Manager - Food and Wellness Network
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Salary Not Disclosed
1 Vacancy
Job Description
PHMC is proud to be a leader in public health. PHMC requires all employees to be fully vaccinated for COVID19 before the first day of employment. We will offer the vaccination at no cost via our Health Centers.
SUBSIDIARY: Turning Points for Children
PROGRAM: Food and Wellness Network (FAWN)
JOB OVERVIEW:
The Client Services Manager for the Food and Wellness Network at Turning Points for Children supports FAWNs inhouse services of food distribution and case management support. This includes the acquisition and distribution of food and supplies and developing a voluntary case management service offering to assist families and clients in becoming less dependent on pantry needs. The Client Services Manager will assess client and family needs relating to the social determinants of health develop an appropriate service and/or treatment plan develop group activities and provide ongoing counseling and referrals. Reports to the FAWN Program Director.
RESPONSIBILITIES:
Case Management and Supervision
- Recruits and manages FAWNs Case Management program to improve client selfsufficiency and reduce reliance on food pantry service (budget management assistance with enrolling in subsidy programs such as CAP CRP TANF providing additional resources etc.
- Maintains a caseload of 10 clients during the pilot phase and expands as needed
- Develops service plans to provide a variety of social services referrals and define goals and objectives
- Determines the need for social behavioral medical and/or psychological services
- Provides individual or family counseling as needed
- Makes referrals to a variety of support agencies
- Monitors individual and family progress cooperation and acceptance of services
- Case supervision for interns and volunteers taking on cases as relevant
- Attends periodic staff and personal conferences
- Confers with the Program Director on difficult problems
- Prepares reports and correspondence
- Keeps records of all assigned cases
- Refers consumers to needed programs and provides consumers with community resource guides and information including services/programs provided by PHMC and its affiliates
Food Distribution Services
- Assists with answering calls to FAWN inquiring about the program; collecting intake data including name number of family members need etc.; determining eligibility; and scheduling pantry appointments
- Orders food weekly accepts deliveries and assists with restocking supplies including the breakdown of largevolume purchases
- Manages onsite operations for pantries and liaises with site contacts when relevant
Administrative
- Plans reviews and evaluates operating policies practices and procedures for FAWN and assists the FAWN Program Director in policy review and implementing changes in program procedures
- Supports data collection necessary to track consumer information and service history and input into the database
- Participates in grantwriting progress reports and other resource development activities for the FAWN program and other TPFC programs as needed
- Assists in daily operations of the food pantry and nutrition education classes
- Supports the Director in the development and expansion of the FAWN program
SKILLS AND REQUIRED KNOWLEDGE:
- Principles practices and techniques of casework
- Knowledge of social services child welfare and family systems services
- Knowledge of hunger relief systems health promotion and nutrition education
- Theories principles and techniques of working with individuals with severe emotional mental and social problems
- Principles practices methods and techniques in the field of social service planning
- Good organizational and interpersonal skills
- Comfortable working in a fastpaced environment
- Good organizational and problemsolving skills
- Comfortable with conflict management and having difficult conversations
- Maintains professionalism by establishing relationships that are ethical clientoriented and not selfinterested
- Skills in typing basic computer operations Microsoft PowerPoint Excel etc.
- Comfortable working with numbers
- Completes paperwork and other responsibilities in a timely and accurate manner maintains an organized work environment
- Ability to improve processes and systems while facilitating input and suggestions from others; finds the best approach to get the work done
- Culturally sensitive to the needs and diversities of multicultural communities
- Able to meet the physical requirements of the position (managing food loading storage and preparing food bags)
EDUCATION:
- Bachelors degree in social work public health or a related field required
- Masters degree preferred
EXPERIENCE: Minimum of 4 years of experience managing in hunger relief food services or social services
PHYSICAL REQUIREMENTS:
Position requires frequent:
- Standing/walking
- Lifting/carrying
- Pushing/pulling
- Bending/stooping
- Using arm leg and back muscles for extended periods
- Unloading vehicles
SALARY GRADE: 17
PHMC is an Equal Opportunity and EVerify Employer.
Required Experience:
Manager
Employment Type
Full-Time
