Transaction Services Account Manager

Job description: Transaction Services Account Manager (TSAM)

ING is looking for a TSAM for TS Sales Switzerland Associate / Vice President level.

Job Description

As a TSAM you are responsible for supporting and growing the Daily Banking business by selling the full suite of TS solutions across the network and increasing profitability through incontract. This means all products in the TS domain i.e. payments & cash management liquidity management supply chain finance receivable finance guarantees letters of credit etc. An energetic and independent individual with drive and a thorough understanding of the TS products & solutions clients treasury function and customer centricity skills.

The TS account manager & sales also owns the client relationship during the lifetime of the contract that clients have awarded us with. The TS account manager & sales ensures the overall crossborder customer satisfaction monitors retains and grows the existing TS business. In this role the TS account manager & sales has revenue responsibility for maintaining and growing the existing business.

The TS account manager & sales also works closely with other TS Sales teams Relationship Management (PAM/LAM) Client Loyalty Teams (CLT) Operations and other support departments.

The TS account manager & sales has a dedicated client portfolio and ensures smooth crosscountry servicing. Takes on a proactive role to ensure that client satisfaction targets are met and that the commercial and operational quality of the service in the client portfolio continuously improves.

The TS account manager & sales reports directly to the Head of TS Sales Switzerland.

Tasks and responsibilities

• You will be endtoend responsible for servicing a client portfolio of about 1015 clients and working closely with the CLT teams who are responsible for the daytoday servicing of clients
• You will be responsible to manage retain and increase revenues from existing TS clients as well as identify new opportunities from the existing portfolio of international multiproduct client relationships
• As primary contact for the client you will be part of the Virtual Client Team and will contribute to RFPs
• You will proactively and regularly make client reviews monitor TS client revenues on a regular basis and conduct client visits in order to discuss service levels volume discussions and other needs
• You will be responsible for operating under our KYC guidelines
• You will constantly update yourself on compliance/risk procedures and regulations in the bank/market
• You will be responsible for selected project and initiatives that contribute to the TS business development
• You will advise clients on potential impact of projects or changes within or outside the bank

Education and Experience

• Higher education (HBO) or University education (Bachelor or Masters degree) preferably in Economics Accounting or Finance
• Excellent level in English both written and verbal as well as one Swiss official language preferred
• At least 4 years of work experience in servicing and advising large multinational clients in the areas of TS with the sound understanding of payments & cash management

Competencies

• You are a proactive strong and engaging communicator
• You spot commercial and operational opportunities and take initiatives to continuously improve processes and client satisfaction
• You have a passion for direct contact with clients and addressing client needs
• You are a team player with a critical judgement to take ownership or delegate effectively
• You have problem solving skills and a continuous focus on structural solutions
• You have strong analytical skills with good sense for details
• You can cooperate well with clients and different types of internal stakeholders
• You understand and act in accordance with the nonfinancial risk principles
• You can participate in projects as voice of the customer

What do we offer

• Full time position
• Location: Zurich or Geneva