Patient Access Navigator I
Patient Access Navigator I
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Salary Not Disclosed
1 Vacancy
Job Description
About Us
AtCooper University Health Care our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most uptodate facilities equipment technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and parttime employees a comprehensive benefits program including health dental vision life disability and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.
Discover why Cooper University Health Care is the employer of choice in South Jersey.
Short Description
- Minimum experience within a Customer Service Contact Center or scheduling environment preferably within a Healthcare environment.
- Experience in or knowledge of any of the following is preferred: central scheduling medical terminology insurance verification registration or hospital/physician office.
Education Requirements
- HS diploma or equivalent required
Special Requirements
- Must display a genuine interest in providing an excellent Customer Experience that aligns with Coopers business goals related to patient access throughout the Cooper landscape.
- Excellent oral and written communication skills with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
- Ability to maintain (or exceed) minimum quantitative and qualitative performance metrics and expectations defined for position.
- Team player with a genuine interest in resolving customer issues.
- Must enjoy interacting and working collaboratively in a team environment.
- Ability to analyze issues and quickly identify the best resolution for the situation solid decisionmaking skills.
- Must demonstrate adaptability and flexibility while working within a fastpaced everchanging environment. Ability to learn new things quickly.
- Must have excellent time management and organizational skills.
- Must be a strong computer user including proficiency in the use of the Internet Excel Word and Outlook.
- Knowledge of EPIC systems a plus.
- Must be able to work varied hours/shifts as business needs change and evolve.
- Must be able to wear a telephone headset and manipulate objects such as a pen keyboard and mouse.
- Bilingual skills are a plus.
Employment Type
Unclear
