ServiceNow Business Process Consultant

Job Description:

Job Title: Business Process Consultant ServiceNow : Remote

The Role A Business Process Consultant ServiceNow IT Service Management is a functional and process expert in the ServiceNow Expert Services Team on customer engagement teams consulting with customers and guiding them in the endeavor of transitioning business requirements to configuration requirements of the ServiceNow IT Service Management products all with the goal of accelerating and driving customer business outcomes.

What you get to do in this role:

• Be the process expert in how to support IT departments by using ServiceNow ServiceNows IT Service Management products using ServiceNow standard practices focused on configuration vs. customization
• Driving ITSMspecific process definition reengineering improvement and gap analysis of current/futurestate processes during workshops with key customer sponsors and stakeholders
• Lead customers in their efforts to take advantage of the ServiceNow Solutions standard capabilities in their efforts to improve their processes
• Lead customer design workshops focused on ServiceNow Platform and Solution functionality
• Owning support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral
• Guiding customers in completing required documentation such as business requirement workbooks for functional aspects of the solution
• Drafting personabased and functionalityfocused user stories their acceptance criteria testing strategy and knowledge transfer while supporting customers in reviewing and approving them. The BPC owns the lifecycle of all user stories workflow in engagements from draft to completion.
• Guides and advocates for the customers needs throughout the engagement
• Support internal unit testing of developed solution during the development stage of the engagement in partnership with Technical Resources
• Drive customer unit and useracceptance testing requirements throughout and at key stages of an engagement
• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
• Prepare all customerfacing deliverables focused on process
• Juggle multiple and complex projects/initiatives
• Promoting continuous improvement practices for delivery/engagement materials
• Supporting specific sales activities when required
• Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
• Up to 50 travel annually driven by customer needs and internal meetings

Mandatory qualifications:

• At least 8 years of consulting experience for complex global IT Service Management organizations ServiceNow certifications such current ServiceNow Certified System Administrator (CSA) certification and Certified Implementation Specialist (CIS) IT Service Management. Prefer ITSM Professional Suite Certification and relevant micro certifications
• ITIL Foundations certification
• Demonstrated ability to influence and consult (providing options with pros cons and risks) in an ITSM/IT Service Delivery organization while providing thought leadership to ITSM sponsors/stakeholders in solving business process and/or technical problems
• Proven experience in defining and deploying futurestate processes and in identifying solutions from a people process and technology perspective with a focused prowess on implementation of technology
• Strong understanding of ITSM technology ecosystem (for example: major incident communication tools such as Twilio; event monitoring tools such as Splunk Dynatrace etc)
• Solid experience in converting business requirements to configuration requirements by authoring user stories that support Agile Development
• Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio Word and PowerPoint)
• Experience in providing KnowledgeCentered Service / Support using technologies
• Experience in analyzing and recommending ITSM strategies based on business priorities
• Strong interpersonal skills customercentric attitude ability to deal with cultural diversity

If you are an applicant from the United States Guam or Puerto Rico

DXC Technology is anEqual Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability protected veteran status race color religious creed national origin citizenship marital status sex sexual orientation/gender identity age or genetic information. DXCs commitment to diversity and inclusive selection practices includes ensuring qualified longterm unemployed job seekers receive equal consideration for employment. View postings below.

We participate in EVerify. In addition to the posters already identified DXC provides access to prospective employees for theFederal Minimum Wage Poster Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below select your state to view all applicable federal state and locality postings. Postings are available in English and in Spanish where required. View postings below.

Postings link

Disability Accommodations

If you are an individual with a disability a disabled veteran or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability you may request a reasonable accommodation by contacting us viaemail.

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our behalf.More information on employment scams is availablehere.