Head of X

• Lead the development and of the X organisations integrated strategy focusing on insights design and marketing.
  
• Foster a culture of innovation and excellence across diverse global teams.
  
• Navigate the complexities of regulated industries ensuring compliance and relevance in solutions.
  

• Direct the design process for customercentric web and mobile applications focusing on collaboration with product and client teams.
  
• Utilize tools like Figma and Lucid Charts for design and prototyping.
  
• Implement humancentred design methodologies to enhance user experiences.
  
• Voice of Customer/Citizen Methodology.
  
• Revamp and expand Avertras voice of customer methodology to better capture and address the needs of regulated industries.
  
• Conduct comprehensive customer journey mapping and persona development.
  
• Transform insights into actionable strategies to improve CX/UX.
  

• Lead the marketing team to develop strategies that resonate with Avertras diverse clientele in regulated sectors.
  
• Integrate marketing initiatives with product insights for unified brand messaging.
  
• Leverage crossfunctional collaboration to align marketing goals with broader organizational objectives.
  

• Drive digital journey redesign and reengineering based on robust data analytics.
  
• Collaborate closely with product management and client teams to refine product offerings.
  
• Inform product development with customer insights and market trends.
  

• Mentor a global team fostering skill development and alignment with Avertras mission and values.
  
• Promote a culture of continuous learning and innovation within the team.
  
• Ensure effective team collaboration in a crosscultural setting.
  

• Engage with clients to understand their needs in regulated environments translating them into innovative strategies.
  
• Build strong relationships with clients ensuring Avertras solutions align with their expectations and regulatory requirements.
  
• Maintain effective communication and manage client expectations across diverse projects.
  

Requirements

• Effective time management skills to prioritise and manage multiple responsibilities and projects.
  
• Ability to meet deadlines and deliver results in a dynamic and fastpaced environment.
  
• Strong focus on customercentric methodologies including revamping and expanding voice of customer methodologies.
  
• Ability to transform customer insights into actionable strategies to enhance customer experience (CX) and user experience (UX).
  

• 7 years of experience in CX.
  
• 5 years of experience in leadership and mentorship.
  
• 7 years of experience leading marketing teams developing strategies for diverse clientele in regulated sectors and integrating marketing initiatives with product insights.
  
• 5 years of experience of revamping and expanding voice of customer methodologies.
  

• Strong leadership and communication; proficiency in CX/UX design
  
• Data analysis and marketing strategy; adept in Figma Lucid charts
  
• Experienced in managing global crosscultural teams.
  

• Certified SCRUM Product Owner (CSPO).
  
• Background in Data Science.
  

Benefits

• Youll join a global family of awesome passionate people that are working together to build a sustainable scalable ecosystem committed to using logic to create a better experience.
  
• We want you to help us become better. You will be empowered to drive change and innovate.
  
• That we will invest in you. We will give you the opportunity to master your domain and drive excellence.