Technical Services Manager University of Kansas Athletics

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360degree solution set for a collection of worldclass owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

Under general supervision of the Assistant General Manager Operations and Events the Information Technology Manager is responsible for installation and maintenance of hardware software and peripherals for Memorial Stadium and Gateway Conference Center technology functions on a daytoday basis as well as providing support to eventspecific IT needs. This position will be required to work seamlessly with the University of Kansas IT department.

This role will pay a yearly salary of $75000 to $85000 and is bonus eligible.

For FT roles: Benefits: Health Dental and Vision insurance 401(k) savings plan 401(k) matching and paid time off (vacation days sick days and 11 holidays)

This position will remain open until April 18 2025.

Oak View Group (OVG) a leader in global sports and entertainment will be the stadium operator for the Gateway District and reimagined David Booth Kansas Memorial Stadium. In its new partnership with KU Oak View Group will oversee the daytoday operations of both the football stadium and conference center when Phase I of the Gateway District opens in August 2025. The group will lead the bookings of conference events special events and concerts while operating a membershiponly dining club in one of the club levels of the stadium.

The Gateway District will transform the north entrance to campus in a profound way to drive student enrollment and economic benefit to Kansas. The project will develop a new campus gateway multiuse space and upgraded football facilities all of which will enhance KUs ability to recruit and retain students.

The most innovative component of this project is the development of multiuse facilities to be used throughout the year to generate revenue for academic programming and student success. In addition to the conference center and as suggested by the project consultant the project will potentially include a mix of arts and entertainment dining retail office space lodging and other uses that support economic development and the universitys academic mission.

• Manage the installation and maintenance of hardware and software including workstations mobile devices multimedia displays and video conference system support.
• Strong knowledge of desktop support
• Ensure that all IT (hard wire WiFi Events Operations Box Office) and stadium phone needs of each event are met
• Diagnose and repair hardware issues contacting appropriate service vendors when necessary
• Supply IT Support and Audio/Visual services to all events concerts conferences and meetings
• Maintain equipment storage ensure orderly and clean storage area
• Report any system failures to Assistant General Manager promptly
• Update and inventory workstation hardware software and other equipment
• Develop and implement an equipment preventative maintenance program
• Organize and schedule upgrades/maintenance without minimal interruption
• Help to support RF/cable systems/installations
• Troubleshoot printers and copy machines
• Document process/procedures and label equipment as needed
• Provide excellent customer service assistance to internal and external clients
• Maintain and improve signal and routing systems
• Perform other duties and responsibilities as assigned.

• Three to five 35 years of experience in IT Support Desktop Support and Client Services.
• Experience with Microsoft 365 administration and Office suite
• Proficiency with MacOS and Windows operating systems.
• Excellent knowledge of computer hardware (PC and Mac) and peripherals.
• Experience supporting and managing multifunctional imaging devices.
• Basic knowledge of configuring and troubleshooting iOS and Android based mobile devices.
• Basic understanding of networking protocols and troubleshooting.
• Have experience or be familiar with network gear such as switches routers and firewalls.
• Working knowledge of telephone/VoIP systems.
• Available to work night and weekends according to the venues event schedule
• Demonstrate exceptional skills in customer service and effective communications with guests and employees.
• Ability to undertake & complete multiple tasks with little direction or supervision.
• Follow technical instructions (i.e.: common IT related acronyms).
• Follow explicit oral and written instructions; communicate effectively with others in both oral and written form.
• Organize and prioritize work to meet deadlines.
• Must be detail oriented and possess excellent followthrough skills.
• Possess knowledge and experience in industry terminology event related services facility capabilities and technical requirements for the types of events anticipated at the facility.
• Remain flexible and adjust to situations as they occur.
• Ability to work independently exercising judgment and initiative.
• The ability to work effectively with people from a variety of culturally diverse backgrounds.
• The ability to perform physical tasks such as lifting and carrying up to 50 pounds.
• Ability to work nights weekends and holidays as needed.
• Effectively work under pressure and meet tight deadlines in a fastpaced environment.
• Ability to communicate with employees coworkers volunteers management staff and guests in a clear professional and courteous manner which fosters a positive enthusiastic and cooperative work environment.
• Ability to speak read and write in English.
• Ability to consistently adhere to the highest standards of integrity professionalism ethics and confidentiality.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.