End User Technical Support Analyst Senior
End User Technical Support Analyst Senior
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Reference #MATRIX5225178B
Descriptions:
TriTech Enterprise Systems is seeking two 2 End User Technical Support Analyst (Senior) onsite onour State of Louisiana contract. (Onsite in Baton Rouge)
The scope of the proposed services will include the following:
- Responsible for advanced field support including desktop reimaging and deployment of new end user devices with Windows 10 operating systems.
- Responsible for basic field support hardware and software device support including troubleshooting hardware replacement applying prebuilt image packages.
- Responsible for remote software and device support and problem resolution which includes advanced troubleshooting installation and configuration.
- Active Directory Domain Services
- Windows Imaging and Driver Management
- User Profile analysis and migration
- Customer Service Skills
- Advanced troubleshooting with basic hardware and software components
- Experience in deployments with Microsoft System Center Configuration Manager
- Desktop and Mobile Device imaging and user transition
- Third party software to be migrated and handled on a casebycase basis
Required Experience:
Senior IC
Employment Type
Full-Time
