Network Operations Manager
Network Operations Manager
Posted on :
16-03-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
16-03-2025
Job Description
Network Operations is responsible for providing robust IT services and support to all Divisions. As the Manager of Network Operations you will lead the team responsible for innovating and maintaining a world class digital experience for all users. We are looking for an IT professional to transform our network infrastructure and operations support processes while ensuring we have ongoing stability. The right candidate will be able to balance daytoday operations simultaneously while transforming how we provide services to the user community and raising the bar in all areas.
- Actively support and foster a culture of inclusion
- Driving a program to improve our Operational Excellence transforming processes procedures and engagement models across internal and external teams
- Implementing monitoring and automation across our landscape to create a lightsoff environment reducing the amount of human interaction required to run and operate
- Interact with management and staff to provide technical assistance for continuous improvement of IT network infrastructure and operations services
- Establish RACIs and collaborate with operational partners and staff in a productive and positive manner
- Lead infrastructure and network design and builds in new facilities
- Plan organize schedule and supervise the daytoday technical support activities including troubleshooting customer service issues approvals and installations
- Establish metrics that measure monitor and maintain alignment to Service Level Agreements (SLA) while fostering continuous improvement
- Managing incident and escalations and defining processes focused on improving our customers experiences
- Create and maintain strategic roadmaps aligned to business capabilities and digital transformation
- Develop and maintain a strategic workforce plan that enables growth and career opportunities for your team
- Be able to recruit and hire the best while maintaining team performance
- Oversee our managed service providers and redefine the operating model to determine what services should be outsourced versus inhouse
- College degree preferred
- Preferred Certifications:
- Cisco Certified Network Administrator (CCNA)
- Cisco Certified Network Professional (CCNP)
- 10 years experience Enterprise level network support and design
- 6 years experience Enterprise level telephony support and design
- Expert knowledge of:
- Wide Area Network (WAN) and Local Area Network (LAN) management and configuration principles
- Cisco Networking hardware IOS and NXOS
- Networks security guidelines and industry best practices
- LAN/WAN hardware devices specifically Cisco routers and switches
- Extensive experience:
- Designing and documenting networks from the ground up
- Configuring and supporting firewalls including rule creation and modification Checkpoint preferred
- Configuring and supporting load balancers Citrix Netscaler preferred
- Configuring and deploying SDWAN solutions Silver Peak preferred
- With QOS on Cisco routers and voice technologies
- Experience with:
- Cisco IPT Phone Systems & Cisco Unified Call Center Express platform
- Meraki MX technologies a plus
- Monitoring tools such as SolarWinds
- Ticketing software ServiceNow preferred
- Working with equipment vendors toward resolution of issues
- Thorough understanding and expertise in configuring troubleshooting debugging and administration of Cisco technologies including but not limited to: Routers Switches and Voice technologies.
- In depth understanding of the following protocols: VOIP ISDN Q921 Q931 H.323 H.264 BGP MGCP SIP RTP EIGRP OSPF
- Highly skilled in:
- Solving complex technical problems involving integrated operating systems and hardware platforms
- Analyzing data and implementing solutions
- Assessing and prioritizing multiple tasks projects and demands
- Skills in establishing and maintaining cooperative working relationships with other employees telecom companies vendors and other organizations
- Deep understanding of TCP/IP
- Deep understanding of Data Center design and maintenance
- Deep understanding of facility wiring design and implementation
- Understanding of Disaster Recovery concepts and applications and ability to identify opportunities for improvement and implement changes
- Proven ability to apply technology and process solutions to business problems
- Proven ability to manage large and complex projects and issues
- Experience in a large internetworking or distributed computing environment
- Excellent communications and interpersonal skills
- Proven ability to work independently to complete projects/goals
- Resultsorientation: positive goaloriented attitude in the workplace
- Ability to successfully pass preemployment (post offer) Company or Facility background check motor vehicle record report and drug screening
The Timberline Group
Phone:
PO Box 565SullivanMO63080
Delivering quality solutions through quality people
Required Experience:
Manager
Employment Type
Full Time
Key Skills
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