Operations Associate Sr

Duties & Responsibilities

For the assigned business unit

• Process daily work associated with your department including account or file reconciling prep work for processing posting adjustment entries research and resolve or escalate operational or transactional issues etc.
• Communicate timely and effectively with all clients (including high profile clients) and/or business partners internal and external
• Maintain knowledge understanding and follow all bank policies and procedures
• Account or file reconciliation
• Investigate exceptions and/or errors to identify cause and corrective action
• Assist with associate training as needed
• Participate in quality assurance testing disaster recovery testing or other projects as assigned by manager
• Understand and remain current on related industry activity changes regulations etc.
• Other duties as assigned

*Schedule: Monday through Friday from 9:00 AM to 6:00 PM in Office

Knowledge & Skills

MINIMUM:

• Demonstrates attention to detail organization and time management skills
• Ability to communicate clearly with coworkers managers business partners and clients
• Strong verbal and written skills
• Demonstrates ability to work effectively in a team environment
• Ability to utilize technical aptitude that allows for quick learning of company systems platforms and products
• Possesses strong customer services skills
• Ability to work autonomously escalating issues problems etc. as appropriate
• Ability to recognize errors issues special requests or inconsistencies in daily operations to solve or escalate to appropriate associate or manager

PREFERRED:

• Demonstrates ability to perform job functions with numerous interruptions
• Demonstrates strong problemsolving skills
• Familiarity with one or more specific bank operations functions i.e. ACH Wires Deposit Operations Cash and Image Processing etc.
• Strong analytical skills

Requirements

MINIMUM:

• High School education or equivalent
• Four 4 years experience with banking or financial processing or Four 4 administrative experience

PREFERRED:

• Associates or bachelors degree or accounting coursework
• Five 5 years specific bank operations experience

Work Environment:

Normal office environment

Compensation Range:

The posted compensation range on this listing represents UMBs standard for this role but the actual compensation may vary by geographic location experience level and other jobrelated factors. In addition this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information

UMB offers competitive and varied benefits to eligible associates such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical dental vision and other insurance coverage; health savings flexible spending and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.

Are you ready to be part of something more
Youre more than a means to an enda way to help us meet the bottom line. UMB isnt comprised of workers but of people who care about their work one another and their community. Expect more than the status quo. At UMB you can expect more heart. Youll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing no matter what. And expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.

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