Operations Manager 247 Services The Bridge Connects

Opportunity:

Role: Permanent Full Time

Work Pattern: Monday to Friday 38 hours per week)

Location: Dandenong

Base Salary: $115000 plus super and salary packing opportunities

Are you passionate about working in the Disability Sector

Are you committed to upholding the right to choice and individualised supports through providing high quality services

Are you someone who can inspire motivate and lead others

Do you embody our values of Integrity Connectedness Individuality and Courage

Be a part of something big! Help us grow. Help us achieve.

About Us:

The Bridge is a progressive notforprofit organisation delivering services to people with disability and from disadvantaged backgrounds throughout the southeastern and northern Melbourne community. We promote the right to equal opportunity with our overall aim being to increase access for our participants and provide support for them to achieve their goals. Our services include opportunities regarding employment NDIS Plan management via Support Coordinators respite and recreation; social and community participation and building life skills. Our mission is to transform lives through empowerment choice support advocacy and connections to home work and community if that resonates with you read on!

About You:

We are seeking an enthusiastic leader who will work collaboratively and build strong networks across the business with the General ManagerConnects Leadership and Executive Team as well as other various internal and external stakeholders to advance the purpose vision mission and performance of our growing organisation! This position will lead a team of House Leaders and Support Workers to oversee the day to day operations of 3 of our Supported Independent Living (SIL) sites 3 SDA sites and the Your Supports and Getaways Service. This position will suit someone who is a natural leader is innovative a team player and is committed to ensuring quality service provision at all times.

The main elements of this role include:

Leading the operations of our 24/7 services ensuring ongoing compliance to NDIS practice standards.

Managing and supporting the House Leaders and Support Workers allocated to our SIL sites to deliver high quality sustainable services.

Monitoring service delivery and performance on a regular basis and managing incidents and complex or unclear issues and ethical challenges as they arise.

Foster and develop teams to ensure exceptional services are provided to participants families and carers ensuring quality service provision.

Ensure rosters are efficiently and compliantly produced aligning with individual care plans and budgets.

Support setting targets and budgets for the team and monitor/report on tracking against targets.

To be successful in doing so we are seeking:

• Previous experience in a similar role in the Community Services or Disability Sector.
• Demonstrated experience in providing high quality services to clients with complex care needs.
• Ability to develop plan and implement Individual Plans.
• Ability to multitask meet deadlines work effectively under pressure and problem solve.
• Demonstrated experience in developing and building teams to deliver high quality and clientcentric services that are in alignment with approved budgets.
• Highly effective and empathetic communication skills report writing and facilitation.
• A sound knowledge of NDIS and legislation relevant to the delivery of disability services.
• Sound technology skills in the use of MS Office client management systems and other technical applications.
• Possession of tertiary qualifications in a relevant human services discipline desirable) with relevant experience including SIL & SDA (Desirable).
• A current and valid Victorian drivers license.
• Current (or willingness to obtain) NDIS Workers Screening Check NDIS Worker Orientation Module Certificate Working with Children Check.

Why join us

• There are many reasons why you should join us at The Bridge to name a few
• Rewarding and meaningful work where you witness the difference you can make
• Working alongside a knowledgeable passionate and supportive leaders and team
• A commitment to your professional growth
• Flexible Working Arrangements
• NFP salary packaging options up to $15900 for living expenses and $2650 for entertainment per year
• 17.5 leave loading
• Access to free Employee Assistance/Wellbeing Program
• Birthday Leave
• Paid Parental Leave
• Laptop

How to Apply:

If you meet the above requirements and are curious to know more we encourage you to apply by submitting your resume and cover letter detailing your motivations and skillset.

Please also note that appointment to the position is subject to several checks including two satisfactory professional reference checks and is only available to Australian residents or to those who hold the right to work in Australia. It is also a requirement of this position to acquire and maintain NDIS Worker Screening Check clearance throughout employment with our organisation.

The opportunity to apply for this position will close as of Friday 21st March 2025 at 11:59pm.

If you have any further enquiries or questions please reach out to People and Capability Partner Rose via details below:

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