Customer Service Representative
Customer Service Representative
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Job Description
Customer Care Advisor
Location: Donnington Telford
Salary: Up to 24K per annum
Mon Fri 9am5.30pm.
Fixed Term 8 months contract.
Are you passionate about delivering exceptional customer service Do you thrive in dynamic environments where customer satisfaction is a top priority Were looking for an experienced and driven individual to join our Customer Care team in Telford.
As a key member of our team you will be at the forefront of providing unparalleled support to our customers. If youre eager to be recognized as the best in the business for customer service this is your chance to shine.
Benefits: 31 days holiday rising to 38 after longer service (inclusive of bank holidays) Pension & Life Assurance Scheme Private medical insurance (after one year of service) 2 fully paid community volunteering days each year Referral Scheme Opportunity for career break after 3 years of service
As a Customer Service Advisor you will be responsible for:
- Providing customers with the highest level of customer experience
- Be able to work to deadlines whilst providing a quality customer service
- Updating and maintaining the customers records on an ongoing basis.
- Provide support to sales support to our field based and inside sales teams
- Promote products on call in line with relevant promotional activity.
The ideal Customer Service Advisor will:
- Have excellent communication skills with the ability to articulate your message and build trust with customers and colleagues
- Have an excellent telephone manner and customer rapport skills to deliver the best customer care experience.
- Have the ability to work as part of a team and achieve common goals
- Be highly organised with excellent attention to detail
- Be computer literate
As a diverse and forwardthinking employer we embed the principles of equality diversity and inclusion into everything we do. That includes our staff customers suppliers and our local community.
Were committed to the wellbeing of all our staff and to the sustainability of our environment.
Agency CVs will not be accepted.
#INDMPUK
Required Experience:
Unclear Seniority
Employment Type
Full-Time
