Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Customer Service Representative is responsible for providing high quality customer care to create a positive experience for our B2B customers. This role requires the ability to work in a fastpaced environment that entails the management of inbound calls emails from customers as well processing customer orders while maintaining accuracy.
This is a remote role. Regular hours are Monday through Friday from 8am to 5pm.
RESPONSIBLIITIES:
- Responsible for timely and accurate order validation of high volumes of sales revenue ensuring understanding of service expectations to unique and varying customer requirements.
- Manage order modifications in alignment with customer requests while mitigating negative service impact and dollarized fine risk where applicable.
- Respond to customer inquiries including order status inventory availability product information order discrepancies (claims/returns) account status pricing and sales programs
- Manage and assess customerrelated problems or issues and develop and implement appropriate resolution in all interactions via phone email and fax while meeting customer experience communications standards
- Work effectively and collaboratively with crossfunctional departments including but not limited to Pricing Sales Administration Transportation Finance Quality Marketing and the field Sales Force
- Ensure a thorough understanding of current technology to promptly respond to customer requests including but not limited to Delivery Ware TeamEmail Customer Websites and Electronic Data Interchange (EDI).
Qualifications :
BASIC QUALIFICATIONS:
- Minimum of 2 years of customer service experience in a service industry
- Proficient in Excel Word and PowerPoint
- Ability to manage a high volume of work with accuracy
- Possess excellent interpersonal written and oral communications skills as well as effective problem solving skills
- Demonstrated ability to work independently crossfunctionally and in a team environment
PREFERRED QUALIFICATIONS:
- Associates or Bachelors degree is preferred
- Prior ERP (SAP Oracle etc. experience
Additional Information :
Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is $31K USD $44K USD. Please note that actual salaries may vary within the range or be above or below the range based on factors including but not limited to education training experience professional achievement business need and location. In addition to base salary employees will participate in either an annual bonus plan based on company and individual performance or a rolebased sales incentive pla
At Fortune Brands Innovations we support the overall health and wellness of our associates by offering comprehensive competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates unique needs. This includes robust health plans a marketleading 401(k) program with a company contribution product discounts flexible time off benefits inclusive fertility / adoption benefits and more. We offer numerous ERGs (Employee Resource Groups) to support inclusivity and our associates feeling of belonging at work.
Fortune Brands Innovation (FBIN) is built on industryleading brands and innovation within our operating segments: water outdoors and security. We have an impressive track record of strong financial results market outperformance and growth which translates into career and professional growth opportunities for associates. Please visit our website at to learn more.
Equal Employment Opportunity
FBIN is an equal opportunity employer. FBIN evaluates qualified applicants without regard to race color religion sex gender identity or expression national origin ancestry age disability/handicap status marital status protected veteran status sexual orientation genetic history or information or any other legally protected characteristic.
Reasonable Accommodations
FBIN is committed to working with and providing reasonable accommodations to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application or interview process please contact us at and let us know the nature of your request along with your contact information.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
