Hospitality Manager Christenson Village
Hospitality Manager Christenson Village
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Description
THE OPPORTUNITY
We have an exciting opportunity for a Hospitality Manager to join the Good Samaritan Society overseeing the Christenson Village in Gibsons. See Good Samaritan Christenson Village Location.
Reporting to the Director of Hospitality the Hospitality Manager provides leadership and operational oversight for hospitality services inclusive of food laundry and environmental services for a range of specific programs and services including independent living community programs assisted/supportive living and longterm care to meet the needs of the residents/clients.
The Hospitality Manager works with other operational leaders to ensure services are aligned with the organizational mission vision and values goals and objectives and that effective and efficient services are provided. The Hospitality Manager assumes a leadership role empowering teams to build and maintain a safety culture that pursues leading practices quality improvement and learning and development initiatives throughout our care homes and programs.
THE ORGANIZATION
The Good Samaritan Society Good Samaritan Canada and Good Samaritan Christenson Village believe that our employees are our number one asset. Since 1949 we have been providing excellence in complex/longterm care assisted/supportive living and other specialized care services for the elderly and those with developmental and physical support requirements. We could not do what we do without our dedicated and committed employees.
For more information please visit their website: www.gss.
RESPONSIBILITIES
Accountabilities
- Provides updates to the Director of Hospitality Services regarding the attainment of objectives and goals on a timely basis ensuring that the Director of Hospitality has the relevant information necessary to assist SLT (Senior Leadership Team) with the operational planning and decisionmaking Responsibilities.
Service
- Ensures that processes are in place that deliver effective and efficient quality hospitality services.
- Accountable for resident/client satisfaction in relation to the span of hospitality services.
- Engages with residents/clients regarding menu and service delivery and solicits feedback regularly.
- Demonstrates an ability to be flexible and balance shifting priorities of the daily demands of the department.
- Keeps current and is responsive to industry trends and participates in industry benchmarking.
- Ensures an environment and resources which nurture spirituality.
Financial and Environmental Management
- Assists with budget planning and preparation analysis.
- Responsible for purchasing receiving storing and controlling all departmental supplies which may include inventory controls.
- Completes monthly variance reporting and ongoing financial monitoring including accounts receivables and payables.
- Performs internal and external scans to assess and manage equipment and supplies.
Human Resources Management
- Leads mentors and coaches employees including completion of performance reviews and facilitates opportunities for education and personal growth.
- Effective and efficient allocation of employee resources to ensure hospitality services are delivered by participating in processes including recruitment and attendance management.
- Creates positive relationships with employees and unions while adhering to the collective agreements and terms of employment.
- Manages the disciplinary process up to and including recommending dismissal.
- Facilitates ongoing change by acting as a positive role model and change agent for employees.
- Participates in the development or revision of policies and associated documents by providing feedback and suggestions while ensuring all employees are aware of new or revised policies.
Quality Improvement and Risk Management
- Ensures the flow of information to direct reports.
- Maintains standards of hospitality services and ensures that systems are in place that identify address and report on care home/program quality improvement and risk management issues
- Maintains accreditation standards.
- Ensure adequate buddy shifts orientation and ongoing training/education is completed.
- Ensures completion of all appropriate hospitality services audits and surveys in consultation with the care home/program leadership team.
- Ensures completion implementation and sustainability of all action plans resulting from hospitality service audits and surveys in consultation with the care home/program leadership team and residents/clients and the quality department.
- Ensures maintenance of operational records (i.e. menus production sheets. food and equipment temperatures and cleaning checklists) as required.
- Attends Residents Committee meetings as required. Ensures residents input with menu development. Works with care home/program management and residents/clients on these needs.
Work within Good Samaritan Standards of Safety and Care
- Ensures that resources are being used effectively and efficiently and not wasted or misappropriated.
- Maintains confidentiality on issues related to resident/client and employee matters and Good Samaritan information.
- Adheres to all infection prevention and control practices and procedures.
- Pursues continual learning by participating in inservices and training/education programs.
- Supports the mission vision and values of the Good Samaritan.
- Maintains a safe working culture by assessing and controlling possible health and safety risks.
- Adheres to all Good Samaritan policies and procedures.
- Other related duties as assigned.
QUALIFICATIONS
- 5 hospitality management experience in large and complex healthcare organizations with continued growth in responsibilities including supervision of staff and operational management.
- PostSecondary education in hospitality management and/or Red Seal Chef and/or Registered Dietitian required.
- An undergraduate degree related to the portfolio or related field preferred.
- Current membership with Canadian Society of Nutrition Management.
- Provincial Food Safe Certification or equivalents.
- Current WHMIS certification.
- User of menu planning software.
- Experience managing a budget.
KNOWLEDGE SKILLS AND ABILITIES
- Knowledge of:
- Accreditation process.
- Human Resources and Labour relations management.
- Business and financial principles.
- Environmental Public Health Regulations.
- Infection Prevention & Control Guidelines.
- Employee Health & Safety.
- Community and seniors care industry including applicable contractual and legislative requirements.
- Strong interpersonal skills with an ability to deal effectively with conflict in a diplomatic and professional manner.
- Adept at written and oral communication with internal and external customers.
- Strong computer skills particularly with Microsoft Office suite webinar and internet technology.
- Must demonstrate a creative flair for menu planning preparation and presentation.
- Proven experience in large quantity food preparation financial planning and food purchasing.
- Able to multitask and demonstrate flexibility in a constant high energy environment while responding to complex priorities.
- Exhibits open and sincere approach to relating to people by demonstrating respect and compassion for everyone equally.
- Demonstrates critical thinking analytical and problemsolving skills to resolve issues independently and/or make recommendations that are supported by evidence consistent with legislation/policies and that meets the standards of care.
- Excellent active listening skills.
- Ability to travel as required.
- Ability to occasionally work after regular hours to attend functions meetings and to address urgent issues impacting the care home or program.
REQUIREMENTS
- Current and clear Criminal Records Check Form and if applicable a Vulnerable Sector Check that has been obtained no more than 90 calendar days prior to the hire date.
- Tuberculosis screening that has been completed no more than 12 months prior to the hire date.
SALARY
This is a 0.4 FTE manager position with a salary band of $74248.41 $103141.76.
FOR MORE INFORMATION PLEASE CONTACT
JESSE JACOBSON T: 587.453.4242 E: www.richardsonsearch
Required Experience:
Manager
Employment Type
Full-Time
