Application Support Analyst
Application Support Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
WHAT WE CAN OFFER YOU
We are dedicated to the wellbeing of our associates and are proud to be consistently recognized as a Best Place to Work. Our compensation and benefits package not only supports our associates and their families but benefits local communities and communities around the world.
- Industryleading performancebased bonus program
- Employee Stock Ownership Plan (ESOP)
- Traditional and Roth 401K
- Tuition reimbursement for associates
- Scholarship for associates children up to $28000 per child
- 1month paid sabbatical after every five years of employment plus $5000 for travel
- 1week paid volunteer leave each year
- 100 charitable match
- Medical dental and vision insurance coverage
- 100 paid 10week maternity leave
A DAY IN THE LIFE
- Perform troubleshooting of user issues for Legal application involving external resources
- Lead enhancements on Legal applications ranging from out of the box to custom developed in an evolving and growing environment. SDLC experience
- Complete configuration and customization activities to meet business requirements including basic maintenance of imports and integrations between products
- Analyze extract and translate business requirements into technical requirements
- Effectively test changes and enhancements to deliver the best possible solution
- Accurately document requirements and solutions so that it can be communicated to development resources
- Identify root cause for commonly occurring issues and recommend permanent solutions
- Create training guides and documentation for a wide range of audiences
- Conduct trainings (classroom 1 on 1 webinar recorded) for end users
- Identify break/fix incidents versus enhancement requests work well with other cross functional teams to resolve any break/fix incidents
- Legal systems data familiarity to support AdHoc data requests and BI reporting
- Be able to communicate effectively with a wide range of end users/business users
- Bachelors Degree in a technology related field.
- 57 years of experience in an application support role.
- Ability to quickly grasp applications purpose and understanding of its process.
- Some combination of experience with Legal applications/processes (CounselLink preferably) and/or Construction industry knowledge
- General understanding of SQL and relational databases preferred and ability to navigate SQL Database for Adhoc data requests
- Knowledge of business operations; construction industry experience considered a plus.
- Selfmotivated individual who can find innovativeways to solve recurring problems.
- Strong troubleshooting analytical reasoning and research abilities.
- Exceptional communication skills both written and verbal.
- Ability to decipher and present technical information to a nontechnical audience and its impact
- Strong interpersonal skills and perform high level customer service.
- Thrive in a fastpaced and agile work environment.
- Some travel required.
Required Experience:
IC
Employment Type
Full Time
