Customer Service Representative - XLR8
Customer Service Representative - XLR8
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$ 45000 - 59000
1 Vacancy
Job Description
Cargomatic is at the forefront of transforming the logistics and transportation industry connecting shippers and carriers to optimize supply chain efficiency. We specialize in drayage trucking and container shipping bringing innovation and reliability to each step of the process. Join our team and be part of a company thats driving change in one of the worlds most essential industries.
Cargomatic was named to the list of Built In Best Places to Work for 2023 & 2024 which recognizes the benefits we offer our people first culture and commitment to supporting our employees success growth and wellbeing.
Job Summary:
We are seeking a dedicated and experienced Customer Service Representative based in Houston TX to support our operations in drayage trucking and container shipping. The ideal candidate will have a strong background in the transportation industry specifically in drayage trucking and container management. This role is responsible for providing exceptional service to our clients ensuring their needs are met and issues are resolved efficiently.
Key Responsibilities:
- Act as the main point of contact for customer inquiries providing timely and accurate information about our drayage trucking and container services.
- Manage customer accounts including processing orders tracking shipments and resolving any servicerelated issues.
- Coordinate with internal teams including operations logistics and sales to ensure seamless service delivery.
- Proactively communicate with customers regarding shipment status delays or other pertinent information.
- Handle escalated customer complaints with professionalism and a problemsolving mindset working to resolve issues quickly and to the customers satisfaction.
- Maintain a thorough understanding of Cargomatics services policies and procedures to provide accurate and relevant information to customers.
- Support the sales team by identifying potential opportunities for additional services or improvements in customer satisfaction.
- Assist in generating reports on customer feedback satisfaction and service issues to drive continuous improvement in customer service delivery.
Qualifications:
- Experience: 2 years of experience in drayage trucking or container logistics with a strong understanding of industryspecific challenges and solutions.
- Location: Based in or near Houston TX.
- Communication Skills: Excellent verbal and written communication skills with a focus on delivering outstanding customer service.
- Problem Solving: Strong problemsolving skills and the ability to handle difficult situations with a positive and professional attitude.
- Technical Proficiency: Familiarity with CRM software and Microsoft Office Suite; experience with logistics management software is a plus.
- Attention to Detail: High level of accuracy and attention to detail particularly when handling customer accounts and shipment tracking.
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Required Experience:
Manager
Employment Type
Full-Time
